Curbside and Pick Up Clerk

Meijer•West Lafayette, IN

1d•Onsite

About The Position

This position is responsible for fulfilling a customer's online curbside order. The role aims to drive customer loyalty and satisfaction by providing remarkable service at the curbside pick-up area through fast, friendly, and accurate order fulfillment and payment collection. Key aspects include maintaining positive working relationships with customers, team members, and leadership, presenting a courteous and friendly attitude, and responding to customer questions and needs. The clerk will resolve customer complaints quickly, utilizing leadership when necessary. Daily tasks involve receiving workflow from a dashboard, selecting and bagging products according to standards, and storing them correctly following food safety guidelines. The position also requires greeting customers, processing payments, and maintaining a clean and neat work environment. Meijer, a family company, offers career and community opportunities focused on leadership, personal growth, and development, employing over 70,000 team members across six states.

Requirements

High school graduate or equivalent required.
Ability to learn new technologies quickly.
Strong communication skills.
General awareness of food safety regulations.
Detail oriented and organized.
Process driven and ability to follow procedures in an organized and efficient way.

Nice To Haves

1-3 years of experience in a Meijer store preferred.
Past cashier experience preferred.

Responsibilities

Fulfilling a customer’s online curbside order.
Drive customer loyalty and satisfaction by providing remarkable service at the curbside pick-up area with fast, friendly and accurate order fulfillment and payment collection.
Maintain a positive working relationship with customers, team members, and leadership.
Present a courteous and friendly attitude towards customers (in person and on phone) and respond to their questions and needs.
Resolve customer complaints quickly by contacting leadership when needed.
Receive workflow from dashboard and fulfill orders for the day.
Utilize selection process for product within the store and bag product appropriately following bagging standards.
Store product correctly in the staging area following food safety guidelines.
Greet each customer and take payment for the order ensuring an easy shopping experience.
Maintain a clean and neat work environment.
Perform other duties as assigned or required.