Blues, Culinary Sous Chef

Seneca Gaming Corporation•Niagara Falls, NY

12d•Onsite

About The Position

The Culinary Sous Chef is the third in command in the kitchen and generally in charge of food production. The Culinary Sous Chef ensures that all food production workers are performing their duties as prescribed by the quality standards established by the Executive Chef. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must be 18 years of age or older upon employment.
Degree from a postsecondary culinary arts training program.
A minimum of three (3) years in a food preparation position.
Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills required.
Extensive knowledge of fine seafood, protein and poultry.
Computer literate in all Microsoft Office applications and automated restaurant systems.
Must possess excellent communication skills, including the ability to read, write and speak effectively to employees as well as customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Work involves moderate exposure to high temperatures and/or loud noises.
Moderate physical activity is required along with the handling of objects up to fifty (50) pounds.
Work environment involves some exposure to physical risk, which requires following basic safety precautions.
Must be able to be approved for and maintain a valid Seneca Nation license.
Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
Work nights, weekends and holidays as required.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Responsibilities

Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
Provide prompt, friendly, and courteous service of food and beverage to all our guests.
Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
Establish production levels based on house counts or business forecast, previous experiences, date, etc. Posts the menu forecast for all kitchen employees to view.
Supervise kitchen preparation for service of all stations.
Verify that all portion sizes, quality standards, department rules, policies and procedures are maintained by kitchen employees.
Maintain clean work areas, utensils, and equipment.
Prepare food in a safe manner dictated by company standards and policies
Train kitchen personnel in safe operating procedures of all equipment, utensils and machinery.
Orient and train kitchen personnel in property and department rules, policies and procedures.
Train kitchen personnel in food production principles and practices. Maintain quality standards for all menu items and for food production practices.
Supervise the production of all food items.
Relay all guest complaints and or compliments to manager or supervisor on duty.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.