Culinary Services Operations Manager - Dollywood Theme Park - Exempt

The Dollywood Company • Pigeon Forge, TN

411d

About The Position

The Culinary Services Operations Manager at Dollywood Theme Park is responsible for overseeing multiple culinary team business units, ensuring high-quality food service operations that maximize guest and employee satisfaction while maintaining safety and profitability. This role embodies the mission of creating memorable experiences and requires a blend of leadership, creativity, and operational management skills.

Requirements

• College degree required, preferably in Culinary, Food Service Management, or Hospitality.
• Three years of multi-unit fast food or full-service restaurant management experience with oversight of at least 100 employees and $6,000,000 in revenue.
• ServSafe Food Certified or ability to obtain certification.
• Working knowledge of common office software such as word processing, presentation design, and spreadsheet software.
• Must have a valid TN driver's license and state-required auto insurance.

Nice To Haves

• Experience in the theme park, attraction, concession, tourism, hospitality, or entertainment industry preferred.
• Proven track record of successfully developing teams and individuals.

Responsibilities

• Provide creative leadership in the development and implementation of culinary operations including restaurants, concessions, and production.
• Lead, mentor, engage, and develop teams to maximize their contributions, including assessing, coaching, and managing performance.
• Assist the Culinary Team with new product implementation, ensuring the highest product quality.
• Ensure equipment is working properly to achieve the highest quality product and approved presentation.
• Coach employees by creating a shared understanding of goals and execution methods.
• Establish and maintain an environment that results in positive employee relations by practicing Lead with Love principles.
• Perform timely evaluations of direct reports and keep the Foods Labor Management Supervisor updated on staffing needs.
• Create and implement plans that develop qualified Assistant Team Leads and Front Line Hosts.
• Increase revenue and profit per person by managing inventory levels and budgets, including expense controls with food, beverage, labor, and functional supplies.
• Ensure Cost of Goods and P&L reports are reconciled on time.
• Guarantee onboarding process for new hires and rehires is followed.
• Oversee daily POS training and monitor cash handling procedures to ensure compliance.
• Conduct daily safety and sanitation audits to ensure adherence to health and safety procedures.
• Interact and assist with other divisions and handle issues as the Culinary Services PIC.

Benefits

• Full-time position with competitive salary.
• Opportunities for professional development and growth within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Accommodation
• Education Level: Bachelor's degree