Culinary Program Director

About the position

The Culinary Program Director is accountable for developing a consistent culture of food and service excellence within Corporate Services and contracted third party service partners. The role holder will ensure that our colleagues experience of Corporate Service amenities are measured, managed, and continuously improved. This position will be based in Foster City and also provide oversight of our San Francisco office hospitality and amenities. The position will interface with all levels of Visa from local management, Executives, Executive support staff, vendor service organizations, and Facility managers. The primary duties include NA program development and contract management of the Food Service Supplier for Visa’s two Bay Area Headquarters, where programs are developed and tested before being implemented across other Visa NA cafe sites. This includes Culinary Programs at Foster City and San Francisco Headquarters with approximately 5K employees across two locations. Manages combined budget of 14M USD, for culinary services and hospitality programming to deliver consistent quality and value for a best in class workplace experience for employees and Clients across North America. Establish oneself as Visa’s onsite hospitality program Subject Matter Expert. Establish and uphold standards of excellence, ensure consistency and efficiency of products and services and govern delivery of those standards. Lead effective internal Comms Strategy across two Sites to drive employee engagement and optimize investment. Communicate program progress and milestones to Leadership. Managing and supporting vendor partners to ensure culinary program, equipment, product procurement, presentation, and sanitation meet Visa’s standards of excellence for a consistent workplace experience. Partner with our Food Service Vendor Team to ensure consistent Program Alignment is implemented and upheld across the North America Culinary Portfolio. Partner with Site Leadership on culture creation, and keep Senior Leadership informed to provide context for potential actions or decision making required. Ownership of defining, delivering and consistently reviewing a site communications strategy for culinary and events programming, moving away from management speak to customer focused hospitality language. Develops and manages a site activation program, ensuring a regular range of activities focused on encouraging a return to office, wellness, sustainability, collaboration with colleagues and connections with senior leaders. Provides input to capital and expense budget process for culinary requirements related to Workplace experience. Acts as champion within Corporate Services of the colleague experience supporting employee engagement, ensuring the colleague experience is routinely considered on projects, when defining services and making service change decisions. Contracts with internal and external third parties for support as appropriate. Manage all related vendor management contracts in partnership with corporate accounting and procurement processes and procedures. Collaborates closely with colleagues and counterparts in Global Corporate Services to ensure alignment with culinary design standards with the target of ensuring space and service deliver a consistently best in class colleague experience. Develop and maintain a strong collaborative relationship with all stakeholders, ensure strategic resource planning is developed by collaborating with business leaders as well as ensuring all culinary and hospitality services are delivered at a high level of customer satisfaction. May be required to lead other projects and special duties as required from time to time. Coordinate and conduct employee focus groups to validate programs are meeting Visa’s needs regarding quality, service, convenience, and value. Ensure food program is an equitable and consistent amenity across US Culinary portfolio, including beverage and catering services. Partner with Supplier to integrate Visa’s Sustainability, Inclusion, and Wellness initiatives into our Visa Food Program platform. Partner with Supplier to create a flexible food program amenity that adapts to deliver service and value to our hybrid workplace. Lead weekly NA Visa Culinary Management meetings to ensure Portfolio alignment. Lead weekly culinary meeting with onsite Food Service Teams to ensure direct communication, direction, decision making, and accountability. Develop annual Program budget and keep to the budget for all expenditures. Utilize Purchasing Requisitions and purchasing cards per the established process. Onsite Events: Partner with Site Lead Team to uplift the workplace experience, and support culture creation. Lead onsite events as part of employee engagement efforts such as Bring Your Child to Work Day, Employee Resource Group celebrations, Farmers Market Events, Holiday Events and Company BBQs. Coordinate catering teams, whether onsite or outside caterers, security, janitorial services, site set up, and clean up to ensure a successful Event for Visa. Collaborate with Corporate Events team to ensure Onsite events are successful, on brand, and remain within budget. Responsible for ensuring onsite catering service levels meet the needs of our stakeholders to ensure our contracted food service supplier is the First Preference Provider at each of our Cafe Sites. Promote in house catering for departmental events. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Responsibilities

• Develop a consistent culture of food and service excellence within Corporate Services and contracted third party service partners.
• Ensure colleagues' experience of Corporate Service amenities are measured, managed, and continuously improved.
• Oversee culinary programs at Foster City and San Francisco Headquarters.
• Manage a combined budget of 14M USD for culinary services and hospitality programming.
• Establish and uphold standards of excellence for products and services.
• Lead internal communications strategy across two sites to drive employee engagement.
• Manage vendor partners to ensure culinary program meets Visa’s standards.
• Partner with Food Service Vendor Team for program alignment across North America.
• Define and deliver a site communications strategy for culinary and events programming.
• Develop and manage a site activation program to encourage return to office and wellness.
• Provide input to capital and expense budget process for culinary requirements.
• Coordinate and conduct employee focus groups to validate programs.
• Ensure food program is equitable and consistent across US Culinary portfolio.
• Lead weekly NA Visa Culinary Management meetings.
• Lead onsite events as part of employee engagement efforts.
• Coordinate catering teams and ensure successful onsite events.

Requirements

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD.
• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD preferred.
• 10 years of work experience managing Amenities Programs, Food Service, Retail, Corporate Services or related field.
• Demonstrable experience of data analysis and use of data to drive change in service excellence.
• Demonstrable experience with communication and marketing.
• Demonstrable financial acumen, developing and tracking budgets.
• Membership to professional hospitality organization preferred.
• Certificate from professional Facility Association such as International Facility Management Association preferred.

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program