CTC Technical Analyst

CJK Group, Inc.•Clinton Township, MI

About The Position

For 70 years, clients have relied on Tweddle Group’s breadth of services and global acuity to efficiently develop products and services that communicate with vehicle owners and service personnel. As a leading international automotive communications and publishing solutions provider, Tweddle Group combines our unique expertise in Information Development, Management, and Delivery to revolutionize the owner’s information kit process. Tweddle Group was the first company to replace and enhance printed owner materials with a customer-friendly user guide, DVD, and mobile phone application. Additionally, we provide service personnel with the information required to accurately diagnose and repair vehicle concerns. In 2021, Tweddle Group merged with CJK Group, increasing our global reach in the way of 16 additional locations. With offices in the US, India, Belgium, and Italy, we’re dedicated to providing information solutions around the world. Our culture is one that values teamwork, learning, and continuous improvement. We offer a competitive salary and benefits package, as well as opportunities to advance within our company. If you are looking to join a team with a professional environment, consistent growth, and profitability, then Tweddle Group is the place for you. Job Summary: The Country Technical Coordinator (CTC) Technical Analyst position will be responsible for the processing of Dealer Issue Detection-Incident (DID-I) reports issued by the Stellantis dealer network (Chrysler, Jeep, Dodge, RAM, Wagoneer, SRT, Fiat, Alfa Romeo).

Requirements

Knowledgeable in automotive failure analysis
Two years’ experience as an automotive technician and/or similar automotive technical service experience
Excellent written and oral communications skills
Proficient with Microsoft Office Suite or related software
Manage time/workload to ensure successful delivery of projects
Exceptional attention to detail and thorough approach to follow-through on all tasks
Enthusiastic and well organized
Ability to multitask and interface with many personalities
Capable of adhering to schedules and raising issues as necessary
Ability to work under pressure and prioritize tasks to ensure efficiencies

Nice To Haves

Automotive Service Excellence (ASE) certifications preferred

Responsibilities

Oversee the day-to-day Stellantis DID-I activities
Review all DID-I’s for specific corporate compliance including, but not limited to:
Specific vehicle conditions
Specific diagnosis and repair procedures performed
Parts required for repairs
Attached media regarding the cause/correction
Review DID-I for completeness and either reject for further corrections or accept to promote to customer database for further analysis
Communicate with internal and external clients
Ensure timely and accurate completion of tasks which maintain compliance to both corporate and customer standards
Follow-up on all rejected DID-I reports with the specific dealer and ensure all revisions have been incorporated correctly
Develop and maintain strong client relationships with the engineering and service organizations
Follow current DID-I procedures and processes to ensure deliverables meet or exceed client expectations
Provide updated DID-I project information relating to project schedules, and project changes
Document open issues and follow through on resolution as needed
Use of Content Development QS 9000/TS16949 Procedures, Work Instructions, Training and Records according to the corporate quality system