CT/XR Radiology Service Supervisor

University of California San Francisco•Oakland, CA

3d•Onsite

About The Position

The CT/XR Radiology Service Supervisor position is based at UCSF Benioff Children’s Hospital Oakland. The working Radiology Service Supervisor will be responsible for supervising all technologists and ancillary support staff, training new employees, organizing work flow, coordination of daily work schedules and shift coverage, knowledge of all modality procedures and enhancing image quality. Is responsible for productivity of the department and staff. Strong leadership and communication skills are required. The Radiology supervisor must have the ability to effectively communicate with staff, other departments and physicians. Provides supervision to technologists in a radiology modality (e.g. X-ray radiography, ultrasound, MRI, mammography and computed tomography (CT)). May also include supervision of radiology technical support staff. Oversees employees, enforces policies and procedures, and monitors productivity. Supervises staff productivity and performance; resolves or escalates daily clinical, and operational issues. Leadership/Supervision Supervises licensed technologists in their daily work assignments and responsible for the workflow in the department. Monitors the schedules and maintains adequate staffing. Follows procedures from one shift to another for coverage of sick and tardiness. Works with the department Manager for ensuring adequate coverage. Working supervisor assists with procedures and patient care. Responsible for training of staff to create positive work environment and increase job skills. Uses appropriate forms for orientation and equipment orientation. Reviews and evaluates job performances on an ongoing basis. Communicates any job performance issues to employee and to the department Manager in a timely manner. Completes written performance appraisals by the due date. Organizes workflow according to the degree of urgency. Coordinates patient examinations that have special circumstances and/or multiple examinations that interface with other Radiology sections. Facilitates patient transport. Monitors and insures equitable distribution of workload and work assignments for employees. Assigns lunch and break relief. Maintains patient waiting times to a minimum. Provides service recovery if necessary. Coaches and instructs technologists as necessary in proper performance of departmental procedures and use of equipment. Answers telephone inquiries or requests and communicates information to coordinate the department’s services. Participates in the interview process for hiring new employees. Performs in a timely manner the disciplinary action process. Operates and displays expertise and skill in the use of all Radiology equipment in the department. Is current on all procedures and troubleshooting of equipment problems. Adjusts protocols as needed to achieve high quality results Adheres to Policies and Procedures Is knowledgeable and enforces UCSF and departmental policies and procedures. Keeps current on patient safety to include electrical, mechanical, fire, safety and disaster procedures. Provides excellent customer service to patients, co-workers, physicians and other departments. Assures that work environment is clean and in compliance with infection control and environmental health and safety standards. Adheres to all regulatory agencies, Department of Health, The Joint Commission, Title 17, ASRT, MQSA Is a role model by maintaining a professional badge and radiation badge at all times. Enforces and adheres to established department and hospital guidelines for attendance and tardiness. Information Management Demonstrates competency in the Radiology Information System Ensures clinical data is correct and appropriate for specific procedures being requested. Utilizes hospital/department computers for hospital business only. Demonstrates confidentiality by using own password Ensures all exams in the RIS are completed following the procedure and are coded correctly. Development Assumes responsibility and accountability for own professional growth and practice. Maintains current licensure and completion of all required continuing education. Attends assigned staff development activities for the department. Participates in cross training activities when necessary. Recognizes and performs duties which need to be performed although not directly assigned. Attends professional meetings/lectures to keep current within the field of Radiology or management. Complies with and enforces the department employee expectations and standards. Performance Improvement Assures that the performance and documentation of the daily, monthly, and/or annual quality control tests are complete and accurate. Reports any non-compliance to the appropriate resource. Ensures appropriate incident documentation and reporting occurs in a timely manner regarding patients, employees and physicians. This includes patient and employee injuries. Participates in and encourages staff participation in the department performance improvement activities. Budgetary Responsible for maintaining adequate level of supplies in the department. Orders supplies when necessary. Responsible for knowledge and compliance with the budget and staffing standards. Identifies opportunities for cost containment. Communicates any suggestions to increase productivity or quality of work. Assures patient billing information and billing codes are appropriate. Other Functions and Responsibilities Performs other duties as assigned within the general scope of job, training and licensure. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF.

Requirements

ARRT CRT (if applicable to modality)
Modality Specific Certification (e.g. CT, MRI, RDMS, Mammography, Nuclear Medicine)
BLS
Demonstrated subject matter knowledge of a radiology modality
Ability to apply principles to an acute care setting to ensure operations meet regulatory standards
In-depth knowledge of radiology equipment in order to operate and monitor all relevant technology
Strong knowledge of medical center, HR and UC policies and processes
Knowledge and ability to monitor compliance with relevant internal policies and external regulations
Demonstrated leadership skills in training and guiding employees on radiology modality techniques
Motivates and inspires staff to improve services
Demonstrated ability to prioritize effectively to meet deadlines in a complex, challenging environment
Ability to organize assigned staff and unit operations in an efficient and effective manner
Skills to coordinate schedules of the patient, doctor, technicians, and nurse to serve the patient in a timely manner
Ability to develop and maintain cooperative working relationships with physicians, researchers, radiology technologists, and other clinical staff
Interpersonal skills to work with a variety of patient populations and show sensitivity
Skills to diagnose and troubleshoot equipment issues and software malfunctions in order to contact appropriate service personnel
Demonstrated ability to solve problems and suggest solutions within defined procedures and policies through critical thinking
Verbal and written communication skills to explain technical radiology concepts, actively listen, persuade, advise, and counsel
In-depth knowledge of radiology equipment in order to operate and monitor all relevant technology
Bachelor’s degree in related area and / or equivalent experience / training
2-3 years previous supervisory skills
ARRT CRT (if applicable to modality)
Modality Specific Certification (e.g. CT, MRI, RDMS, Mammography, Nuclear Medicine)
BLS

Responsibilities

Supervising all technologists and ancillary support staff
Training new employees
Organizing work flow
Coordination of daily work schedules and shift coverage
Knowledge of all modality procedures and enhancing image quality
Responsible for productivity of the department and staff
Effectively communicate with staff, other departments and physicians
Oversees employees, enforces policies and procedures, and monitors productivity
Supervises staff productivity and performance
Resolves or escalates daily clinical, and operational issues
Supervises licensed technologists in their daily work assignments and responsible for the workflow in the department
Monitors the schedules and maintains adequate staffing
Follows procedures from one shift to another for coverage of sick and tardiness
Works with the department Manager for ensuring adequate coverage
Working supervisor assists with procedures and patient care
Responsible for training of staff to create positive work environment and increase job skills
Uses appropriate forms for orientation and equipment orientation
Reviews and evaluates job performances on an ongoing basis
Communicates any job performance issues to employee and to the department Manager in a timely manner
Completes written performance appraisals by the due date
Organizes workflow according to the degree of urgency
Coordinates patient examinations that have special circumstances and/or multiple examinations that interface with other Radiology sections
Facilitates patient transport
Monitors and insures equitable distribution of workload and work assignments for employees
Assigns lunch and break relief
Maintains patient waiting times to a minimum
Provides service recovery if necessary
Coaches and instructs technologists as necessary in proper performance of departmental procedures and use of equipment
Answers telephone inquiries or requests and communicates information to coordinate the department’s services
Participates in the interview process for hiring new employees
Performs in a timely manner the disciplinary action process
Operates and displays expertise and skill in the use of all Radiology equipment in the department
Is current on all procedures and troubleshooting of equipment problems
Adjusts protocols as needed to achieve high quality results
Is knowledgeable and enforces UCSF and departmental policies and procedures
Keeps current on patient safety to include electrical, mechanical, fire, safety and disaster procedures
Provides excellent customer service to patients, co-workers, physicians and other departments
Assures that work environment is clean and in compliance with infection control and environmental health and safety standards
Adheres to all regulatory agencies, Department of Health, The Joint Commission, Title 17, ASRT, MQSA
Is a role model by maintaining a professional badge and radiation badge at all times
Enforces and adheres to established department and hospital guidelines for attendance and tardiness
Demonstrates competency in the Radiology Information System
Ensures clinical data is correct and appropriate for specific procedures being requested
Utilizes hospital/department computers for hospital business only
Demonstrates confidentiality by using own password
Ensures all exams in the RIS are completed following the procedure and are coded correctly
Assumes responsibility and accountability for own professional growth and practice
Maintains current licensure and completion of all required continuing education
Attends assigned staff development activities for the department
Participates in cross training activities when necessary
Recognizes and performs duties which need to be performed although not directly assigned
Attends professional meetings/lectures to keep current within the field of Radiology or management
Complies with and enforces the department employee expectations and standards
Assures that the performance and documentation of the daily, monthly, and/or annual quality control tests are complete and accurate
Reports any non-compliance to the appropriate resource
Ensures appropriate incident documentation and reporting occurs in a timely manner regarding patients, employees and physicians
This includes patient and employee injuries
Participates in and encourages staff participation in the department performance improvement activities
Responsible for maintaining adequate level of supplies in the department
Orders supplies when necessary
Responsible for knowledge and compliance with the budget and staffing standards
Identifies opportunities for cost containment
Communicates any suggestions to increase productivity or quality of work
Assures patient billing information and billing codes are appropriate
Performs other duties as assigned within the general scope of job, training and licensure