CT Program Coordinator, Decarbonization and Electrification
About The Position
Abode currently implements decarbonization programs across MA, CT, and RI, supporting customers as they explore decarbonization solutions for their homes, assisting contractors to fully leverage program rebates for their customers, and collaborating with partners and clients to deliver innovative solutions to complex problems. The Program Coordinator (Coordinator) will work alongside a team to conduct field-based outreach campaigns to commercial customers and program contractors, assist the Program Manager and Decarbonization Specialists with day-to-day projects, and support the team in resolving customer and contractor issues. This is a dynamic role that requires someone who enjoys managing multiple projects and priorities, while having the self-discipline to see projects to completion. The Coordinator will focus on both residential and commercial initiatives, with responsibilities evolving over time to support more technical delivery of program services. This is a terrific opportunity for someone who wants to bring their strong communication, analytic and project management skills to help realize the climate impacts of electrification.
Requirements
- Bachelor’s degree or at least 4+ years of relevant work experience.
- Demonstrated passion for and interest in sustainability, building science or climate change.
- Previous experience working in a fast-paced office environment in a project management or communications capacity.
- Strong aptitude for working with or learning software such as Microsoft Office.
- Effective oral and written communication skills.
- Calm, even temperament suited to meeting people with different needs and backgrounds where they are.
- Adaptable, flexible, collaborative team player who brings a positive can-do attitude.
- A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner.
Nice To Haves
- Experience with customer relationship management software such as Salesforce would be a plus, as would be experience with performing quantitative analysis in Excel or similar tools.
- Fluency in Spanish or Portuguese as well as English would be a plus.
- Demonstrated experience of reviewing and understanding technical material
- Some Heat Pump knowledge
- Previous experience training/educating others in some capacity
Responsibilities
- Conduct outbound engagement to decarbonization contractors to build program capacity and improve contractor participation
- Calling and emailing contractors
- Scheduling onboarding and check-in meetings
- Actively manage and respond to email and phone inquiries related to program needs from customers and contractors
- Connect customers and contractors with the correct services
- Respond to and provide ongoing support for customer and contractor issues
- Maintain response service levels and document resolutions in Salesforce
- Collaborate with industry partners, including distributors, manufacturers and other stakeholders, to create and hold trainings, attend informational events, and offer general support as needed
- Identify engagement opportunities and organize participation
- Attend in-person events (one or more per week)
- Create and gain approval of contractor educational courses and oversee scheduling and implementation
- Maintain and update program databases and customer management systems
- Conduct regular reviews of contractor certifications and follow-up to obtain renewed documents
- Help update and maintain relevant databases and resources
- Support program staff through a variety of administrative tasks and document/material creation
- Collaborate with the program team and stakeholders daily
- Assist with the development of program materials and collateral
- Engage and collaborate with community-based organizations, trade schools, chambers of commerce, or other partners promoting decarbonization technologies
- Schedule check-in meetings and work to align focuses
- Maintain a database of engagement opportunities and organize participation
- Provide ongoing reports to internal and external stakeholders
- Track, summarize and analyze key performance indicators and other program data
- Attend client facing meetings
- Prepare invoices or other related reports
- Ensure that monthly reports are generated and distributed to the program team
- Help improve and evolve the program
- Adapt to ongoing evolutions of program needs
- Innovate with stakeholders to improve program delivery
- Continue to grow in technical and program knowledge
- As time evolves, this role is likely to morph into someone who is conducting virtual consultations
Benefits
- Medical, Dental, Vision, Life, and Disability Insurance
- a matching 401(k)
- fully paid Parental Leave
- generous paid time off (about 37 days a year!)
- reasonable flexibility in when and where you work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
