CT/MRI/PET-CT Field Service Engineer

MXR Imaging•Allentown, PA

4d•Onsite

About The Position

Position Summary: CT/MRI/PET-CT Field Service Engineers will travel and execute all required service requests, including repairs, planned maintenance, equipment de-installations and installations. Must have the ability to troubleshoot and accurately resolve technical issues with the use of laptop and other equipment. Must be familiar with CT/MRI/PET-CT medical equipment. OEM or third party training/experience preferred. Essential Duties: Provide on-demand phone and on-site support as required. Plan, schedule, and execute all required planned maintenance (PM) activities. Accurately and promptly submit required paperwork to accounting/operations. Promote positive customer relationships, including non-service call visits and meetings. Promptly returning and documenting all material not used in the field to MXR Imaging facilities. Work with sales and operations on all customer-specific site and technical issues. Work with customers and sales force to clarify customer requirements and technical issues. Professionally, safely, and accurately perform on-site system installations as well as de-installations. Assist in site planning, sales consultations as needed. Maintain inventory integrity through proper handling, inspection, and warehousing. Supports company-wide initiatives, policies and procedures, including Quality Management System maintenance. Duties and responsibilities are subject to modification to fit the needs of the business as deemed appropriate by the executive management team. Such modifications may occur in writing or verbally.

Requirements

High School Diploma
Must have extensive background in servicing Medical Imaging equipment
Candidate must be willing to be on call, this includes weekends and holidays
Candidate must have a valid U.S. driver's license
Excellent verbal and written communication skills
Strong interpersonal communication skills; experience in effectively communicating key data
Keen analytic, organizational, and problem-solving skills, which allow for strategic data interpretation
Personal qualities of integrity, credibility, and unwavering commitment
A proactive, hands-on strategic thinker who will be a team player with a positive and supportive attitude
Customer satisfaction
Promptness of response to users' request for support
Accuracy and report quality and meeting deadlines
Solving problems on a first call basis
Maintaining excellent customer relations
Must be willing to travel within the United States

Nice To Haves

An Associate Degree in Electrical Engineering or military-trained in electronics, equivalent certified electrical training or equivalent experience on electronic equipment is a PLUS
OEM or third party training/experience preferred

Responsibilities

Execute all required service requests, including repairs, planned maintenance, equipment de-installations and installations
Provide on-demand phone and on-site support as required
Plan, schedule, and execute all required planned maintenance (PM) activities
Accurately and promptly submit required paperwork to accounting/operations
Promote positive customer relationships, including non-service call visits and meetings
Promptly returning and documenting all material not used in the field to MXR Imaging facilities
Work with sales and operations on all customer-specific site and technical issues
Work with customers and sales force to clarify customer requirements and technical issues
Professionally, safely, and accurately perform on-site system installations as well as de-installations
Assist in site planning, sales consultations as needed
Maintain inventory integrity through proper handling, inspection, and warehousing
Supports company-wide initiatives, policies and procedures, including Quality Management System maintenance