CSS Case Manager - Lamar Square

Foundation Communities Inc•Austin, TX

About The Position

The Case Manager provides individualized support and advocacy to residents and community members participating in Foundation Communities programs, helping them build stability, self-sufficiency, and well-being. This role delivers trauma-informed, person-centered case management focused on connecting individuals and families to resources that address housing, employment, behavioral health, and family needs. The Case Manager works collaboratively with Foundation Communities programs to strengthen connections between housing, education, financial stability, and health initiatives. As a key member of the Community Support Services (CSS) team, this position partners with Clinical Specialists, Learning Center staff, and external organizations to ensure coordinated, holistic, and equitable support.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, or a related field (Master’s preferred).
Two (2)+ years of experience providing case management, advocacy, or supportive services.
Knowledge of community resources, public benefits, and social service systems.
Experience working within a trauma-informed, person-centered, and culturally responsive framework.
Strong communication, problem-solving, and organizational skills.
Ability to build trusting relationships with diverse residents and community members. Proficiency in maintaining accurate, timely documentation and managing multiple priorities.
Must be willing to work a flexible schedule, including occasional evenings or weekends, to meet program or community needs.
Must be able to travel or commute regularly to various Foundation Communities properties and locations as needed.

Nice To Haves

Bilingual (English/Spanish) preferred.
Experience working in supportive housing or with residents facing homelessness, behavioral health challenges, or complex life circumstances.

Responsibilities

Manage a caseload of residents and community members identified as having significant psychosocial or behavioral needs.
Conduct strengths-based assessments to identify client needs, risks, and goals; develop and implement individualized service plans to promote housing stability and wellness.
Provide case management, advocacy, and referrals to both internal Foundation Communities programs and external community resources.
Employ crisis intervention, safety planning, and de-escalation techniques to support clients experiencing acute distress or behavioral health challenges.
Meet regularly with clients to monitor progress, adjust goals, and maintain engagement in supportive services.
Collaborate with property management, Clinical Specialists, Learning Center staff, and other CSS team members to ensure integrated, trauma-informed care.
Offer consultation and guidance to property and program staff on trauma-informed approaches, healthy boundaries, and de-escalation strategies.
Participate in outreach efforts, including resident events, health fairs, and community activities, to build trust and connect individuals with available supports.
Maintain accurate and timely documentation of client interactions, service plans, and outcomes in compliance with agency and professional standards.
Track and analyze service utilization and outcome data to evaluate effectiveness and identify trends.
Participate in case conferences, multidisciplinary team meetings, and professional development trainings to ensure consistent and coordinated service delivery.
Assist with resource development and community partnership coordination to expand the network of supports available to residents and community members.
Uphold Foundation Communities’ commitment to equity, inclusion, and trauma-informed care in all aspects of service delivery.
Perform additional related duties assigned to support program and agency goals.