CSR - JHCC

Boyd Group Services•Shelbyville, TN

19h•Onsite

About The Position

The CSR (Customer Service Representative) is responsible for providing an exceptional customer experience by managing working relationships with customers and insurance companies. This role also provides all components of administrative support for the Repair Facility Team. The Boyd Group emphasizes putting team members first, offering a great salary and benefits, and empowering employees to make decisions and control their future.

Requirements

High School Diploma or GED (General Education Diploma)
Minimum: 1 year experience in a similar role such as administration assistant.
Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
Strong attention to detail with a high degree of accuracy.
Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
Valid driver’s license.

Nice To Haves

1 year in an auto body or similar work environment including previous customer service experience.

Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
Confirms car rental information and updates CCC One with rental car usage information.
Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.