Companion Animal Clinic - CSR

VetEvolve•Blacksburg, VA

About The Position

VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page!

Requirements

Customer & Personal Service – Knowledge of principles and processes for providing customer & personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking appropriate questions and not interrupting at inappropriate times.
Speaking – Talking to others in a way to professionally convey information.
Time Management – Being able to manage one’s own time and effectively handle multiple interactions at once by prioritizing appropriately.
Service Orientation – Always actively looking for ways to help people. If you are not servicing a client or a patient help someone who is.
Writing & Typing – Either by writing or typing convey/document information regarding the client or patient status to ensure correctness of the medical record.
Attend a minimum of 1 Customer Service workshops per year outside CAC. (Webinar, Seminar or Conference)
Participate in all of the team and department meetings at CAC.

Responsibilities

Greet clients entering CAC promptly and professionally.
Dress professionally in clean attire and in accordance with CAC uniform policy.
Answer phones professionally and promptly.
Keep up with the email and other online services throughout the day as needed.
Process prescription and food requests in a timely fashion correctly.
Accurately schedule appointments, surgeries and boarding reservations.
Takes initiative to ensure clients are cared for from the time they call CAC until their ready to depart CAC.
Offer to assist clients to their vehicles with their pets and/or purchases.
Actively seeks ways to engage clients to establish a bond with clients and their pets.
Responsible for overseeing opening procedures per CAC protocol.
Maintain CAC lobby during open hours. Make sure the area is neat, clean and the coffee bar is well stocked.
Responsible for end of night duties per CAC protocol. Confirm all appointment charts are ready for the next day prior to leaving the building and waiting area clean and tidy.
Complete daily department checklists to a high standard for the appropriate shift.
Enter new clients accurately in Cornerstone. Obtain as much client and patient information and history as possible.
Organize and update client information in Cornerstone’s Patient Record according to CAC protocol.
Receive and respond or process incoming communications such as email and faxes.
Admit and discharge all boarding appointments.
Upon check-in obtain feeding and medication schedule for boarding pets.
Discharge all drop off appointments. Confirm clients have all necessary communication and medication the doctor has prepared.
Correctly and efficiently check-out clients. Verify invoices are correct, present to clients and process payments on account accurately.
Perform end of day closing procedures in Cornerstone. Prepare daily settlement of cash, check and credit card transactions.
Other duties as time permits based upon supervisor instruction.