Work From Home - CSR

Spade Recruiting•Overland Park, KS

72d•Remote

About The Position

For over 60 years, we’ve partnered with more than 44,000 unions and associations across North America — including groups representing teachers, nurses, veterans, firefighters, and other essential professionals. Our purpose is to make sure their members receive clear, trustworthy guidance on the supplemental benefits available to them. Every family we speak with has already requested a consultation. That means no cold calls, no soliciting, and no pressure. We simply connect with individuals who want information and support. In this position, you’ll play an important part in helping hard-working families understand their coverage options. Your responsibilities will include: Coordinating scheduled appointments with members who’ve asked for benefit details Leading virtual consultations by phone or Zoom to break down their available choices Discussing their needs and helping them identify the most suitable plans Building long-term relationships through ongoing communication and follow-up Following a step-by-step training program designed to help new representatives succeed Setting and reaching personal goals, with a clear path into leadership as you grow This is a role built around education and service, not aggressive selling. Your job is to guide people, answer questions, and help them make informed decisions with confidence.

Requirements

Strong verbal and written communication
Basic computer skills and comfort working online
A motivated, disciplined work ethic
Organized habits and strong time management
Professionalism, positivity, and willingness to learn
The ability to pass a background check

Nice To Haves

Previous experience in customer service, hospitality, sales, or similar fields is helpful

Responsibilities

Coordinating scheduled appointments with members who’ve asked for benefit details
Leading virtual consultations by phone or Zoom to break down their available choices
Discussing their needs and helping them identify the most suitable plans
Building long-term relationships through ongoing communication and follow-up
Following a step-by-step training program designed to help new representatives succeed
Setting and reaching personal goals, with a clear path into leadership as you grow

Benefits

Comprehensive training and continuous mentorship (experience not needed)
Weekly pay plus weekly performance incentives
Fast advancement opportunities for those aiming for leadership roles
Long-term career stability in a recession-resistant industry
Flexible full-time scheduling that you control
Fully remote work — meet clients from anywhere
Residual income opportunities that build over time
Health, dental, and vision benefits
Company-paid annual trips to destinations like Puerto Rico, Cancun, Las Vegas, Disney, and the Bahamas
A supportive, energetic team environment
Recognition programs to celebrate top performers