CSR (54709)

SEER GROUP•Spokane, WA

3d•$20 - $25•Onsite

About The Position

The CSR responsibilities are to respond promptly to customer inquiries and concerns via phone, emails, or chat. The CSR will also be responsible for scheduling appointments, follow-ups and maintaining the database for any changes. They will work closely with the Service Techs to ensure customers are receiving the best services and products. The essential functions include, but are not limited to the following: Providing great customer Service and Administrative support Answering incoming calls and make outgoing calls Scheduling CC Tune-Ups Schedule appointments, set up new customer accounts, updating existing accounts within Service Titan Confirming next day’s appointments Sales: Provide customers necessary information regarding Duct and Dryer Vent Cleanings Dispatch Service Technicians Debrief Technicians regarding customer concerns, sales incentives and appointment follow ups Maintain schedule flow and adjust as needed Note when tune ups are scheduled or VM left & when tune up are completed Make confirmation calls for next day appointments Process payments Other duties as assigned

Requirements

High school diploma or equivalent
1+ years of experience in customer service
Excellent Customer Service skills
Must pass a background check and drug screening
Able to work independently and as part of a team
Excellent oral, written, and interpersonal communication skills
Customer Service and phone etiquette
Excellent communication skills including active listening.
Strong written and verbal communication skills.
Service-oriented and able to resolve customer grievances.
Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs.
Ability to prioritize tasks according to importance in a fast-paced environment.
Must have experience with Microsoft Office Suite.

Nice To Haves

Previous customer service experience is preferred.

Responsibilities

Providing great customer Service and Administrative support
Answering incoming calls and make outgoing calls
Scheduling CC Tune-Ups
Schedule appointments, set up new customer accounts, updating existing accounts within Service Titan
Confirming next day’s appointments
Provide customers necessary information regarding Duct and Dryer Vent Cleanings
Dispatch Service Technicians
Debrief Technicians regarding customer concerns, sales incentives and appointment follow ups
Maintain schedule flow and adjust as needed
Note when tune ups are scheduled or VM left & when tune up are completed
Make confirmation calls for next day appointments
Process payments
Other duties as assigned