CSR- Summer position

Community Veterinary Partners•Meredith, NH

7h•Onsite

About The Position

The primary job for a receptionist is to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. A good receptionist is a “people person” who enjoys working with diverse clients and is caring, friendly, and efficient. The receptionist must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. The position is part crowd control, part efficiency expert, and part records manager. Receptionists answer the phones, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out clients, process payments and manage financial information, and communicate between clients and other staff. Receptionist's must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations. Receptionists should have a firm belief in the quality of care we provide and communicate this sense of assurance to our clients. The receptionist must know and understand our services and recommendations and be able to clearly communicate these to our clients. Providing for patient and client comfort by keeping the reception area clean and presentable is part of the daily routine. Ultimately, it is the receptionist who is responsible for creating a good first and last impression on our clients. The importance of this role can not be over emphasized. Meredith Place is looking for a Seasonal CSR to add to our team. This could be up to 40 hours per week starting in May and extending through August.

Requirements

High school diploma or equivalent
Minimum age requirement of 18 years old
Ability to read and comprehend instructions
Effective communication with clients in person and by phone
Ability to work with computer-based veterinary software
Exceptional customer service skills
Ability to work in a fast-paced environment
Able to lift and carry up to 50 pounds
Endure standing and walking on hard floor surfaces for extended periods of time
Able to work in noisy work conditions with sounds from animals and equipment
Take safety precautions for exposure to toxins, drugs, anesthesia and radiation

Nice To Haves

Some college preferred
1 year of Veterinary experience (Preferred)
1 year of Veterinary assistant experience (Preferred)

Responsibilities

Provide compassionate care to all patients
Greet clients and pets by name
Answer phones promptly and professionally using a multi-line phone system
Take and deliver messages promptly to appropriate staff, update medical records of patients so staff can properly document information
Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
Check medical and computer records for accurate client addresses, phone numbers and e-mails.
Maintain a clean, neat reception area and front desk
Explain invoices to show value for the care provided, stating all services and products before the total
Collect payment when services are rendered, including making change for cash payments, processing credit cards
Retrieve, and update patient medical records
Communicate with clients in person and on the phone