Work From Home - CSR

Spade Recruiting•Overland Park, KS

1d•Remote

About The Position

For more than six decades, we have collaborated with over 44,000 unions and professional associations throughout North America — including organizations representing educators, healthcare professionals, veterans, first responders, and other essential workers. Our mission is to ensure their members receive accurate, transparent guidance about the supplemental benefit programs available to them. The families we connect with have already requested information. There is no cold outreach or high-pressure tactics involved. Our role is simply to respond to inquiries, provide clarity, and offer meaningful support. As a Benefits Representative, you will help working families better understand their coverage options and make informed decisions. This is a service-focused position built around communication and relationship-building. This role centers on education and guidance — not aggressive sales. Your focus is to inform, answer questions, and help clients feel confident in their decisions.

Requirements

Strong verbal and written communication skills
Comfort using computers and online platforms
Self-motivation and personal discipline
Strong organizational and time-management skills
A positive, professional attitude and openness to coaching
Experience in customer service, hospitality, sales, or similar client-facing roles is an asset, but not required.
We prioritize reliability, work ethic, and willingness to learn.

Responsibilities

Confirming and managing appointments with members who have requested benefit information
Hosting virtual consultations via phone or Zoom to review available options
Assessing client needs and recommending appropriate coverage solutions
Maintaining ongoing communication and follow-up support
Completing a structured training program designed for long-term success
Setting and achieving performance goals with a clear path toward leadership opportunities