CSR
About The Position
The onsite CSR acts as an associate level liaison between team members, customers, sales, and manufacturing departments. Responsible for meeting or exceeding their production and fulfillment related requirements while developing and maintaining relationships with new and existing customers. Administers the production coordination function which may also include other related functions such as order entry and planning. Seeking individuals with direct mail and commercial print production experience. Coordination with Sales Team for planning and execution of account events to achieve monthly, quarterly, and annual revenue budget for target accounts. Maintains customer relationships to support revenue goals. Administers the customer service function to effectively respond to customer and sales personnel inquiries and requests. Responds to customer requests for estimates, job status, reporting, and pricing. Manages production of materials through all stages of production, including but not limited to graphics, materials management, printing, assembly, warehousing, and fulfillment. Coordinates with other plants and support staff as needed. Negotiates schedules, pricing and specifications with internal and external customers and production areas to meet timeline, budget, and quality expectations Utilizes data management and Microsoft Office skills to coordinate print jobs through the production process. Coordinate shipping and packaging requirements including scheduling, shipping, tracking, invoicing of third-party deliveries, labeling and label approvals with customer promotional operations and maintenance of a job status spreadsheet for accurate follow-up. Assumes responsibility for account documentation and data maintenance
Requirements
- H.S. diploma
- Experience preferably in Print Industry
- Requires color vision
Nice To Haves
- Experience with Direct Mail and USPS requirements in commercial printing
- College degree is an asset, bachelor’s degree preferred
- Strong Microsoft Office Suite skills (Excel, Outlook, Word)
- Strong understanding of the Printing industry - print process/how it operates ; product flow and supply chain logistics as they relate to printing production
- Strong organizational, analytical, project management and problems solving skills
Responsibilities
- Act as a liaison between team members, customers, sales, and manufacturing departments
- Meet or exceed production and fulfillment requirements
- Develop and maintain relationships with new and existing customers
- Administer the production coordination function
- Coordinate with Sales Team for planning and execution of account events
- Maintain customer relationships to support revenue goals
- Administer the customer service function
- Respond to customer requests for estimates, job status, reporting, and pricing
- Manage production of materials through all stages of production
- Coordinate with other plants and support staff as needed
- Negotiate schedules, pricing and specifications with internal and external customers and production areas
- Utilize data management and Microsoft Office skills to coordinate print jobs
- Coordinate shipping and packaging requirements
- Assume responsibility for account documentation and data maintenance
- Other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
