CSR/Teller - Hutch-11th

Peoples Bank and Trust•Hutchinson, KS

9d•Onsite

About The Position

The CSR/Teller works in direct contact with customers in a professional environment. This position is responsible for more advanced administrative, technical, and professional duties within the bank. These responsibilities include recommending products and services to customers and business entities in order to provide them with a better banking experience. This position reports to the Frontline Manager. ESSENTIAL FUNCTIONS This position is responsible for the following functions: CSR Engage customers according to the bank’s Benchmark Service Standards Foster ongoing relationships that improve customer commitment Recommend products to customers based on their needs Respond to customer requests by providing simple and knowledgeable guidance to resolve issues Project a favorable image of the bank to the community Open and maintain personal, business, trust, and estate accounts Demonstrate a commitment and participate in the bank’s High Performance Growth Strategy Teller Cash checks, handle deposits and miscellaneous transactions, including cash advances, gift cards, and BBOK credit card payments Maintain a balanced cash drawer Assist with mail and night drop transactions Answer teller-related issues on incoming phone calls Assist with balancing issues, vault balancing, ordering of money, and shadowing new tellers as needed Relationship Management Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction, call activity, and community involvement Build and maintain professional working relationships with other internal departments to drive products, services, and referrals to ensure that customer satisfaction is achieved Various other duties as assigned

Requirements

High School Diploma or equivalent required
Advanced knowledge and understanding of all products and services offered by Peoples Bank and Trust and understanding of policies and procedures of Peoples Bank and Trust as related to services provided
Attention to detail, ability to assess businesses to determine customer need and make recommendations, strong written and verbal communication, self-motivation, self-management, problem-solving, organized, analytical, interpersonal, customer relationship building, time management, computer literacy, strong ability to multi-task, applied leadership and mentoring/training
Ability to speak effectively and communicate clearly
Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel
The employee is regularly required to type throughout the day
The employee is regularly required to use hands to type and maneuver a mouse
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts)
The employee must occasionally lift and/or move up to 20 pounds (unassisted) as well as stand, sit, bend, kneel, squat, and walk for long periods of time
Ability to deal with a variety of variables under only limited standardization.
Strong numeric capabilities; Ability to add, subtract, multiply, and divide in all units of measure using whole numbers and common fractions.
Ability to read, analyze, and interpret documents.
Ability to communicate clearly.

Nice To Haves

2+ years banking or customer service experience preferred

Responsibilities

Engage customers according to the bank’s Benchmark Service Standards
Foster ongoing relationships that improve customer commitment
Recommend products to customers based on their needs
Respond to customer requests by providing simple and knowledgeable guidance to resolve issues
Project a favorable image of the bank to the community
Open and maintain personal, business, trust, and estate accounts
Demonstrate a commitment and participate in the bank’s High Performance Growth Strategy
Cash checks, handle deposits and miscellaneous transactions, including cash advances, gift cards, and BBOK credit card payments
Maintain a balanced cash drawer
Assist with mail and night drop transactions
Answer teller-related issues on incoming phone calls
Assist with balancing issues, vault balancing, ordering of money, and shadowing new tellers as needed
Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction, call activity, and community involvement
Build and maintain professional working relationships with other internal departments to drive products, services, and referrals to ensure that customer satisfaction is achieved
Various other duties as assigned