CSR/Teller - Part Time - Roosevelt (Monroe, NC)

About the position

Discover a career in banking at Fifth Third Bank, where we connect great people to great opportunities. The role involves providing excellent customer service in all interactions, referring customers to the appropriate business partner for consultative conversations, and being accountable for risk by following policies and procedures. The position emphasizes the importance of doing the right thing for customers and colleagues to drive a positive customer experience.

Responsibilities

• Deepen relationships with customers by listening to their specific needs and guiding them to meet their financial needs.
• Provide follow-up to customer questions and find solutions to address issues.
• Maintain open and clear communication with customers.
• Keep all customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics.
• Perform daily office responsibilities to maintain efficient operation.
• Maintain a balancing record in line with policy and correct outages as needed.
• Stay updated on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally.
• Identify customer needs and refer them to Bankers and business partners.
• Build and maintain knowledge of Retail products and services.
• Utilize tools for tracking referrals sent to personal bankers and business partners.
• Perform other duties as assigned.

Requirements

• High school diploma/GED.
• Experience with extensive cash handling.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and demonstrate sound judgment in decision-making.
• Flexibility in scheduling.