CSR (Teller) Branch closes at 6pm

Citizens National Bank-posted 11 months ago
Full-time
Sevierville, TN
251-500 employees
Credit Intermediation and Related Activities
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The Customer Service Representative (CSR) is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast paced, process driven team environment. The CSR establishes relationships with customers and provides services that help customers achieve their financial dreams.

  • Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances.
  • Adheres to the banks Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank.
  • Safeguards the banks assets by efficiently operating a cash drawer while following the banks policies and procedures and adhering to the Bank Operations Manual.
  • Assists with any other duties assigned which may include maintaining the vault or ATM, and preparing daily reports.
  • Continued education of regulations, policies, procedures and product knowledge.
  • High School graduate or GED.
  • Working knowledge of computer software.
  • High energy with strong interpersonal, oral and written communication skills.
  • Works well in a team environment.
  • Customer service, cash handling or sales experience.
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