CSR Supervisor

Citizens National Bank • Olive Branch, MS

4h • Onsite

About The Position

The Customer Service Representative Supervisor (CSR Supervisor) is considered a critical link between the bank and its customers and plays a vital role in the branchs success. A CSR Supervisor is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast-paced, process-driven team environment. The CSR Supervisor helps create, develop and support a dynamic CSR team that maintains strong customer relationships by providing quality services that help customers achieve their financial dreams.

Requirements

• High school graduate or GED.
• Working knowledge of computer software.
• High energy with strong interpersonal, verbal, and written communication skills.
• Work in a team environment while following good judgment, tactfulness and time constraints while maintaining a professional manner.

Nice To Haves

• Post High School Education or 1 year of related experience.
• Banking experience.
• Management experience.

Responsibilities

• Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances.
• Other duties include maintaining the branch cash limit, performing branch audits and preparing branch reports.
• Adheres to the banks Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank while coaching their team to do the same.
• Safeguards the banks assets by efficiently operating a cash drawer and maintaining the vault while following the banks policies and procedures and adhering to the Bank Operations Manual.
• Manages, develops and supports their team on efficient operations and sales and service standards.
• Manages and trains the team to ensure each team members skill development and career growth opportunities are achieved.
• Responsible for interviewing, coaching, and evaluating CSRs and reviewing CSR timecards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED