CSR & Personal Banker

Iowa State Bank • Algona, IA

74d

About The Position

The primary duties of the CSR & Personal Banker position is to perform a variety of basic and advanced financial transactions including, but not limited to: Receive and process all customer transactions and requests for service within all retail functions. Address customer questions quickly and efficiently. Greet, direct and assist walk-in customers, vendors, etc. Answer phones, route calls and inquiries to appropriate staff, respond to questions, etc. Maintain and verify adequate working funds within normal level of variances. Count, wrap, and bag coins. Open, maintain and close various types of deposit accounts. Serve as escalation point and resolve issues related to customer accounts.

Requirements

• A two-year degree in finance, business or related field is preferred.
• Will consider experience in lieu of education.
• Two or more years of banking or related experience is preferred.
• Ability to manage multiple tasks in a fast-paced work environment.
• Ability to analyze problems, identify workable solutions and select the appropriate course of action in an unbiased manner.
• Advanced customer relationship skills.
• Superior organizational skills.
• Strong written and verbal communication skills.
• Strong math and analytical skills.
• Ability to collaborate with peers and management in a professional manner.

Responsibilities

• Receive and process all customer transactions and requests for service within all retail functions.
• Address customer questions quickly and efficiently.
• Greet, direct and assist walk-in customers, vendors, etc.
• Answer phones, route calls and inquiries to appropriate staff, respond to questions, etc.
• Maintain and verify adequate working funds within normal level of variances.
• Count, wrap, and bag coins.
• Open, maintain and close various types of deposit accounts.
• Serve as escalation point and resolve issues related to customer accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees