CSR/Intake Specialist

Viemed Healthcare-posted 3 months ago
Lafayette, LA
Nursing and Residential Care Facilities
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The position involves managing patient information and billing processes at Home Sleep Delivered, LLC. The individual will be responsible for maintaining knowledge of the current patient database and billing system, ensuring proper phone etiquette, and representing the company professionally. The role includes obtaining patient demographic and health insurance information, entering this information into the computer system, and verifying and recording insurance benefits. The employee will also need to maintain a working knowledge of Medicare and insurance regulations, interact with physicians and patients, schedule setups as directed, and communicate effectively with management and co-workers. The position requires initiative, organization, and the ability to make informed decisions within the scope of practice.

  • Learns and maintains knowledge of current patient database and billing system.
  • Has proper phone etiquette and represents Home Sleep Delivered, LLC in a professional manner.
  • Obtains patient demographic and health insurance information; collects co-pay if appropriate.
  • Enters patient information into the computer system.
  • Verifies & records insurance benefits.
  • Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management.
  • Able to read through and understand medical documentation effectively.
  • Interacts professionally with physicians, patients/family, and Co-Workers.
  • Schedules set ups, as called into Home Sleep Delivered, LLC, by physicians or physician's office staff, per policy and procedure.
  • Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.
  • Communicates appropriately and clearly to Manager, and other superiors.
  • Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit.
  • Utilizes initiative; strives to maintain steady level of productivity; self-motivated.
  • Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice.
  • Manages and operates computer equipment safely and correctly.
  • Completes other duties, as assigned.
  • High School Diploma required.
  • 1-3 years of administrative experience in an office setting preferred.
  • Excellent communication skills, both written and verbal to interact knowledgeably with employees and managers.
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