CSR II

MW Industries Job Opportunities•Seymour, CT

5d•$22 - $26

About The Position

The Customer Service Representative II (CSR) will establish and maintain positive customer relationships. In the customer service management system, the CSR II will be responsible for entering customer sales orders and releases. In addition, this individual will plan and enter production work orders. The CSR II will facilitate communications with outside sales, the customer, and the division. SUPERVISORY RESPONSIBILITIES: This role does not have supervisory responsibilities.

Requirements

Must have Excellent organizational skills.
Self-starter.
Attention to detail.
Competency in Microsoft Office Programs.
Excellent & Professional verbal and written communication skills.
Punctual and dependable.
Perform all duties & responsibilities in a professional manner.
Treat others with respect.
Ability to work independently or in a team environment.
High school diploma or equivalent
Minimum three (3) years' Customer Service experience
Experience working with data and order entry.
Experience in a manufacturing setting

Nice To Haves

Associate degree

Responsibilities

Manage customer purchase orders and releases accurately.
Maintain accurate customer backlog.
Ensure the proper part number revision on the customer order matches the system.
Keep track of open order report.
Check with production and purchasing on status of open orders.
Back up customer service on order entry (for vacations).
Back up Receptionist with answering phones.
Be the liaison between production and customer service.
Enter ASN’s on customer websites and/or communicate shipment information with the customer.
Back up the quoting department with entry of RFQ’s and sending quotes to the customer.
Responsible for customers’ follow-up for quotations, samples, literature, new accounts, etc.
Provide coverage for receptionist positions when necessary.
Coordinate with Quality to ensure customers requests for PPAP’s, ISIR’s, or special certifications and labeling are required.
Front line responsibility of handling irate customer calls when parts are late or non-conforming.
Additional duties as required by Supervisor/Management