CSR I

BANKNORTH-posted 5 months ago

Entry Level

LaMoure, ND

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Empowered to serve customers and exceed their expectations through service delivery excellence. This position is the primary customer contact responsible for the professional delivery of services and support by performing transactions, solving problems and providing product and other banking information. Follows established bank policies and procedures for this area. This position requires a high degree of integrity, trust and confidentiality.

Process a wide range of teller transactions for lobby, drive-up, and telephone customers in a timely, efficient, accurate and courteous manner
Maintain balanced cash drawer and appropriate cash limits
Provide customers with a variety of account related assistance
Promote and explain products and services offered by BankNorth to all customers
High ability to remain flexible and multi-task with shifting priorities on a daily basis
Uphold confidentiality of customer conversations, information and proprietary bank information
Open new consumer accounts, explaining deposit products and services available
Open new consumer and non-consumer accounts, explaining deposit products and services available
Open and handle complex questions and transactions related to IRA accounts
Review and maintain customer information changes for all account types
Ensure internal and external audit findings are reviewed and resolved and necessary changes are implemented
Knowledge of the various products, services and delivery systems
Deliver consistent, superior customer service in accordance with BankNorth standards
Take ownership of customers by responding to inquiries and requests or directing them to the appropriate resources
Provide support and service to co-workers to maintain and enhance customer service
Professionally represent BankNorth in community affairs and civic organizations
Follow established opening and closing procedures
Participate in training and bank meetings as related to position

Must exercise accuracy, alertness, good judgment, courtesy, tact, patience and professionalism
Must be able to speak effectively, actively listen and express thoughts in a clear, thorough manner
Must be able to effectively share and explain pertinent information with bank employees
Must be willing to collaborate and cooperate with others in the organization and possess effective working relationships with co-workers
Must be able to demonstrate work stability, be self-sufficient and self-motivating with satisfactory attendance/punctuality and an ability to be flexible in work schedule
Must possess a High School diploma or equivalent along with basic math proficiency
Cash handling experience preferred

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