CSR - Dispatcher

A-1 Total Service Plumbing-posted about 1 year ago
$31,200 - $41,600/Yr
Full-time • Entry Level
La Habra, CA
Specialty Trade Contractors
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A-1 Total Service Plumbing is seeking a full-time CSR - Dispatcher to provide exceptional customer service and efficiently dispatch plumbers. This role is crucial for maintaining the flow of operations, ensuring that clients receive timely service while maximizing the productivity of field technicians. The position offers opportunities for advancement and is ideal for individuals with strong customer service skills who are looking to grow within a supportive company environment.

  • Answer incoming phone calls to schedule or reschedule appointments.
  • Assist customers with their inquiries and needs.
  • Build rapport with clients to ensure excellent customer service.
  • Assign jobs to the appropriate technicians based on their skills and availability.
  • Maximize field technicians' time and mileage for efficient service delivery.
  • Strong attention to detail.
  • Ability to complete documentation accurately.
  • One year of experience in plumbing or a related industry is preferred.
  • Excellent written and verbal communication skills.
  • Adaptability and ability to work well under pressure.
  • Friendly demeanor with the ability to establish rapport with clients.
  • Knowledge about plumbing or a related industry.
  • Opportunities for advancement.
  • Incentives and continued training.
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