CSR/Dispatcher (54598)
About The Position
Are you an experienced scheduler known for your lightning-fast pace, exceptional communication prowess, and unwavering attention to detail? We're seeking a dynamic individual like you to join our team and make an impact in our fast-paced environment. If you thrive on delivering top-notch customer service and have demonstrated longevity in scheduling for over three years with one company, we want to hear from you! Job Description: CSR / Dispatcher Location: Traverse City, Michigan Job type: Full-time Company: Precision PlumbingHeating Systems About us: Precision PlumbingHeating Systems has been an industry leader in Northern Michigan since 2000 and we are looking for a top-notch individual to join our growing team! We pride ourselves on operating with honesty, integrity and appreciation for every employee and customer. We offer a 100% customer satisfaction guarantee, and we appreciate our many customers' 5 star reviews show us that we are meeting our goal of exceeding our clients' expectations every day! We regularly give back to our community through our Precision Cares program and our annual Precision Make-over. We are strong proponents of continuing education and support each other to be the very best that they can be!
Requirements
- Experience: Minimum of 3 years of experience in scheduling roles with a single employer, demonstrating stability and commitment.
- Skills: Exceptional organizational skills with a keen eye for detail. Strong communication and interpersonal skills to effectively interact with diverse stakeholders.
- Attention to Detail: Speed and Accuracy are needed for this environment
- Software Proficiency: Proficiency in scheduling software and MS Office Suite (Excel, Outlook, Word)
- Customer Focus: A passion for delivering excellent customer service, with a track record of building positive relationships.
Nice To Haves
- Prefer a minimum of 6 months of previous experience as a dispatcher.
Responsibilities
- Scheduling Mastery: Utilize your extensive scheduling experience to coordinate appointments, meetings, and deadlines with precision and efficiency.
- Customer Service: Interact with clients and co-workers professionally and courteously, ensuring their scheduling needs are met promptly and accurately.
- Attention to Detail: Maintain meticulous records, data entry and documentation, ensuring all scheduling information is accurate and up to date.
- Communication Expertise: Communicate clearly and effectively with team members and clients, providing updates and managing expectations
- Problem Solving: Proactively anticipate and resolve scheduling conflicts or issues to ensure smooth operations and customer satisfaction.
- Adaptability: Thrive in a fast-paced environment where priorities can shift quickly, demonstrating flexibility and agility in managing schedules.
- Initiative: Desires to proactively educate our clients about the benefits of services and equipment that will improve their comfort and peace of mind.
Benefits
- Medical, Dental, Vision, and AD&D 100% provided for employee, FSA, HSA
- 401(k) retirement plan with up to 4% Match, Wellness Plan,Paid PTO/Vacation, Sick days, and Birthday and Holidays, paid continuing education and professional development opportunities, and bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
