CSR/Dispatch NTRM | Farmers Branch
About The Position
The Customer Service Representative receives customer orders and coordinates activities of multiple cement and aggregate shipping facilities, including rail movements, scheduling orders to specific jobsites to fulfill customer needs. Works closely with Marketing/Sales as well as dispatch team to provide customer service and follow up to ensure customer satisfaction with all aspects of services and products delivered. Also includes graphical analyses of sales volumes, customer materials volumes, and follows up to sales calls.
Requirements
- High school diploma, GED, or equivalent experience
- 1+ year related experience
- Time Management
- Detail Orientated
- Oral and Written Communication
- Organization Skills
- Problem Solving
- Microsoft Office Suite
- Sales Aptitude and Customer Service Skills
Responsibilities
- Provides customer service, placing new phone orders and changing existing orders as requested by customers using standard procedures
- Communicates with sales colleagues regarding customer updates, product additions, and/or project extensions
- Assists and educates customers regarding products and delivery availability
- Follows up with customers as needed to clarify their requests, provide updates on Martin Marietta shipments, or to check on their level of satisfaction
- Processes of credit card purchase
- Assists in sorting, scanning, and storage of paperwork related to customer orders
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
