CSR - Dept. I

SMS INFOCOMM CORPORATION•Grapevine, TX

3d•$18 - $18•Onsite

About The Position

The successful candidate will be responsible for managing all aspects of processing update requests, receiving discrepant material, and ensuring timely response to internal/external customers’ requests to achieve customer satisfaction goals. Essential duties and Responsibilities include the following. Other Duties not listed may be assigned. Daily Responsibilities % of Job – 55% Assist in the daily aspects of order processing, fulfillment, receiving, and customer service. Provide quick and accurate responses to interoffice emails and emails from customers. Assist in generating reports. Work with different departments, like receiving, depot, planner and shipping to fulfill the customer’s requests on timely manner. Provide estimate delivery time if the request can’t be made on time Other duties as assigned. Warehouse Efficiencies % of Job –40% Lift and move trays up to 20 lbs Stand for extended periods Builds and maintains a work environment that is positive and supported by open feedback and two-way communication at all levels. Keeps warehouse organized and clean at all times. Team Building/Leadership % of Job – 5% Responsible for maintaining a positive work environment while supporting the company’s culture. Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.

Requirements

High school graduate or equivalent.
Should have at least one year of general office experience.
Intermediate computer experience is required.
Basic electronic device knowledge is required.
Works well with a team and exhibits effective communication skills essential to providing instructions and suggestions about order processing flows to all associates including management.
Pays close attention to detail to identify order discrepancies and resolve issues with variances.
Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
Needs to be “hands-on” with ambition and drive to succeed - “Makes things happen”.
Goal oriented and must be accustomed to achieving results through team-work.
Shows determination to achieve excellent results
Finds better ways
Demands top performance
Inspires commitment

Nice To Haves

Prefer one to two years of customer service experience.

Responsibilities

Assist in the daily aspects of order processing, fulfillment, receiving, and customer service.
Provide quick and accurate responses to interoffice emails and emails from customers.
Assist in generating reports.
Work with different departments, like receiving, depot, planner and shipping to fulfill the customer’s requests on timely manner.
Provide estimate delivery time if the request can’t be made on time
Lift and move trays up to 20 lbs
Stand for extended periods
Builds and maintains a work environment that is positive and supported by open feedback and two-way communication at all levels.
Keeps warehouse organized and clean at all times.
Responsible for maintaining a positive work environment while supporting the company’s culture.
Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.