CSR (Customer Support Representative)

Stotz Equipment-posted 4 months ago
Full-time
Riverton, WY
Merchant Wholesalers, Durable Goods
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Stotz Equipment is looking for a large equipment Customer Support Representative to support customers in the market area. The successful candidate must be customer service-oriented and enjoy selling retail services. The position requires the person to call on various types of customers as well as municipal and governmental customers. This person must effectively sell parts and services, and maintain and grow relationships with both new and existing customers. Work closely with all departments to facilitate customer orders.

  • Represent and sell products and/or services to existing and new customers in the market area
  • Seek to engage with customers, build rapport, understand their needs, and offer solutions
  • Provide robust customer service with a positive attitude to ensure the highest customer satisfaction
  • Customer service may include assisting with on-site machine setup and training customer
  • Work as a team player willing to help in any area of the store, between departments, as needed
  • High integrity, loyal, team player
  • Organized and highly motivated
  • Multi-tasking effectively is a must as well as staying organized and able to operate under stress
  • Comfortable using Word and Excel
  • Excellent oral and written communication skills
  • Outstanding customer service skills
  • Strong organizational skills
  • Sales experience preferred
  • Must have and maintain a clean driving record and have the ability to pull a trailer and haul equipment
  • CDL preferred
  • Will be able to pass a pre-employment physical and drug screen
  • 1-3 years of Customer Service experience, with experience selling parts and service department services
  • Training through John Deere University
  • A chance to work for the best in the business
  • A comprehensive employee benefits that include medical, dental, vision, and a 401K plan
  • An incentive program
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