CSR/CUSTOMER SERVICE REPRESENTATIVE

AlphaGraphics - US810 • Round Rock, TX

91d

About The Position

This position will focus on providing customer service and project management for various types of client orders. If you can communicate well with customers in a pleasing manner and with enthusiasm, thrive in a fast-paced environment where each day brings new challenges, AlphaGraphics of Round Rock could be the fit for you. The CSR is the front line of communication for the Business Center and must build rapport with walk-in, phone, and Internet referred customers; therefore, he or she should have a professional appearance and genuine concern for customers. While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment at times. Experience with design and/or production at a print or sign shop is preferred.

Requirements

• Strong communication skills are a must.
• Ability to accurately utilize basic business math equations.
• Pay close attention to details & accurately follow processes and procedures.
• Basic computer skills, with aptitude to quickly learn and utilize new software.
• Ability to 'multi-task' in fast-paced work environment.
• Ability to solve problems & present solutions specific to the client/situation.

Nice To Haves

• Experience with design and/or production at a print or sign shop.

Responsibilities

• Interact with clients in person, over the phone, via email, messaging, etc.
• Document conversations and take complete messages for team members.
• Understand AlphaGraphics’ products, services, capabilities, & pricing.
• Understand Competitor's products, services, capabilities, & pricing.
• Accurately identify and document client needs.
• Discuss client projects, answer client questions, & know when to engage other team members.
• Provide clients with options, value-added services, quotes, & turnaround times.
• Create estimates, enter orders, complete transactions, & process payments.
• Follow-up on estimates and close sales by asking for the order.
• Notify customers when their order is complete.
• Maintain lobby and bindery area cleanliness, preparedness, & filing system.
• Assist in updating our database by contacting clients for updated information.
• Project manage client orders, working with team members, vendors, and clients to ensure appropriate steps are being followed to meet project delivery dates.

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Employee discounts

What This Job Offers

• Number of Employees: 101-250 employees