CSR-Customer Service Representative Full-time & Part-time

Domino's • Norfolk, NE

70d

About The Position

We have pizza delivery and carryout services as well as dine-in services. We believe in taking pride in our products and service while working in a fun family environment. The position involves accurately taking and processing orders and transactions received either in person or over the phone, providing outstanding customer service, checking all products for accuracy against quality standards, and supporting the restaurant by performing other workstation duties. Compliance with Domino’s uniform, appearance, and operations standards, as well as federal, state, and local laws and ordinances, is required.

Requirements

• Must be 16 years of age or older.
• Possess basic math and problem solving skills.
• Must be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise.
• Must be cross-trained and perform other workstation duties within the restaurant as needed.
• Bilingual in certain markets.
• Non-exempt, hourly position.

Responsibilities

• Receive and process telephone orders.
• Handle sensitive and confidential customer information in a responsible manner.
• Execute credit transactions.
• Provide quality customer service through positive and professional interaction with customers in person or by phone.
• Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift.
• Contribute to an atmosphere of teamwork, energy and fun.
• Operate all equipment.
• Clean equipment and facility daily.
• Perform other assigned workstation duties including making quality products, preparing ingredients, preparing product, and taking orders.
• Ability to add, subtract, multiply and divide accurately and quickly (may use calculator).
• Make correct monetary change.
• Have verbal, written and telephone skills to take and process orders.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Make food items to standard within the time frames allotted.
• Follow instructions and product guides when making menu items.

What This Job Offers

• Number of Employees: 5,001-10,000 employees