CSR (Customer Service Representative) / Customer Care Rep - Bilingual

Elmer's Home Services Heating & Air Conditioning • San Antonio, TX

401d • $37,440 - $39,520

About The Position

Elmer's Home Services Heating & Air Conditioning is seeking a full-time Bilingual Customer Service Representative (CSR) / Customer Care Rep to join their team in San Antonio, TX. This role is essential for providing excellent customer care, scheduling services, and educating customers about the company's offerings. The position offers competitive pay and a reliable full-time schedule, making it an attractive opportunity for customer service professionals looking to advance their careers in a stable and respected home services company.

Requirements

• Bilingual in English and Spanish.
• Experience in customer service, preferably in a call center environment.
• Basic computer skills and ability to use office tools effectively.
• Ability to work nights and weekends as needed.
• Some knowledge of HVAC systems is a plus.

Nice To Haves

• Experience with Service Titan software is a plus.
• Previous experience in a fast-paced office environment.

Responsibilities

• Answer phones and provide customer support.
• Schedule and confirm appointments for services.
• Make follow-up calls to customers.
• Enter purchase orders and process invoices.
• Maintain positive relationships with clients and staff.

Benefits

• Health insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed