CSR and Assessment Support/Marshall

Dynamic Workforce Solutions-texas • Marshall, TX

411d • $39,520 - $69,285 • Onsite

About The Position

The Chief Sustainability Officer position at Dynamic Workforce Solutions involves serving as the first point of contact for customers seeking Workforce Center Services. The role focuses on assisting customers in accessing resources for employment and training, conducting online assessments, and maintaining customer statistics. The position emphasizes extreme customer service and requires effective communication and organizational skills.

Requirements

• Associate Degree with coursework in Social Services or related field or equivalent experience.
• Minimum 2 years customer service experience required.
• Excellent verbal and written communication skills.
• Demonstrated computer skills and online proficiency.
• Workforce Service experience or ability to serve diverse populations required.
• Familiarity with applicable federal, state, and local laws and regulations required.

Nice To Haves

• Working knowledge of all applicable local Workforce Service programs.
• Public relations skills.
• Ability to handle stressful situations.

Responsibilities

• Assist customers in accessing resources to secure employment, training, or other supportive services.
• Provide basic information and direct customers to services in an appropriate, timely, and efficient manner.
• Promote the benefits and scope of services available by making customer referrals to appropriate workshops, assessments, and internal programs.
• Ensure equitable access for all individuals regardless of needs or barriers.
• Assist customers in accessing various websites for job search information and resources.
• Provide assistance on applications, resume and cover letter development, and work search software tools.
• Maintain the schedule of workshops and orientations and provide customers with up-to-date information.
• Answer, transfer, and direct incoming calls from across the region.
• Maintain customer statistics and provide reports to leadership as required.
• Serve as point of contact for registering eligible customers for online assessments.
• Communicate with internal customers to schedule assessments and report testing completions.
• Upload assessment results for Case Manager use and maintain assessment inventories.

Benefits

• Health Insurance
• Life Insurance
• Dental Insurance
• Disability Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401K
• Flexible Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree