CSR 1

YOUNGWILLIAMS INC • Livonia, MI

1d

About The Position

The CSR 1 is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.

Requirements

• High School diploma or equivalent is required
• Professional experience using Microsoft Office products

Nice To Haves

• Associates degree preferred

Responsibilities

• Responds to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services
• Records customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken
• Follows standard operating procedures to ensure consistency and accuracy
• Addresses customers’ inquiries and resolves problems to ensure that appropriate changes are made
• Refers unresolved customer grievances to designated departments for further investigation
• Communicates with supervisor regarding any potential needs or concerns
• Performs data entry accurately
• Regular and timely attendance
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees