CSO Technician

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

1d•Onsite

About The Position

Provides technical support to the Tribal Lottery System (TLS), its sub-systems, and all modules utilized by Cage Slots Operations (CSO). Troubleshoots erroneous hardware and software, repairs and replaces parts and optimize TLS system to achieve 100% working conditions. Assists with floor operations and provides spectacular service to all guests.

Requirements

Thorough understanding of MICS, TICS, State Compact, Department Internal Controls/Policies & Procedures, Appendix X & X2, and Port Madison Enterprises employee handbook
Possesses the ability to multi-task and detail oriented
Ability to understand basic technical schematics of electronics
Demonstrates public relation skills, as necessary when performing duties on the gaming floor in the presence of guests
Ability to communicate in a highly effective manner both in writing and verbally
Ability to work with employees
Ability to problem solve and provide technical solutions to majority of all technical issues found on the gaming floor
Entry level to intermediate level of knowledge of computer operations and proficient in MS Office Applications
Ability to work well with guests
Ability to work as part of a team
Ability to lead the project team during 3 months rotation
Ability to follow directions but also self-motivated to ensure technical support is upheld on all levels
Ability to provide entry level to intermediate level solutions on all technical aspects to the CSO Tech Supervisor or Shift Manager
High School Diploma or GED required.
One to two years related experience and/or training/certificate; or equivalent combination of education and experience acceptable.
Must be computer literate
Must possess good interpersonal skills.
Windows networking skills are essential.

Nice To Haves

Associates of Arts and Science Degree or equivalent from a two-year college of technical school desired.
Knowledge of computer science and computer engineering, preferred.

Responsibilities

Adheres to department policies and procedures, MICS, State Compact, Appendix X & X2, Tribal Internal Controls Standard and Title 31
Performs duties in a spectacular service manner during guest interactions on the gaming floor and ensures that the game(s) are functioning at an optimal level for patron play
Assists in the maintenance of TLS and its components, including player terminals, POS terminals, TCP/IP networks, kiosks and any other CSO equipment or applications.
Ensures accuracy of game settings, configurations, certifications, and generated reports
Applies strict administrative and organization controls to ensure continuous error free data
Assists in analysis to determine whether equipment should be repaired or replaced
Assists Senior Technician with additional equipment installed or newly developed equipment/technology acquired
Performs diagnostic troubleshooting and re-tests all electronic equipment maintained by CSO as assigned
Conducts preventive maintenance on all electronic equipment maintained by CSO as assigned
Assists in monitoring of equipment and reports any anomalies to the CSO Technician Supervisor or Shift Manager
Provides support within CSO as necessary
Ensures cleanliness and organization of all work areas
Organize and maintain the inventory control per prescribed procedures.
Assists in preparation of recommendations for acquisition of newly developed, additional, replacement equipment
All other duties as assigned