CSO Patient Support Supervisor

Children's Healthcare of Atlanta-posted about 2 months ago
Full-time • Manager
Sandy Springs, GA
5,001-10,000 employees
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Provides oversight for all aspects of patient safety, patient monitoring, and patient care provided by unlicensed assistive personnel working under supervision of the Patient Safety Support Manager. Supports hiring, training, and supervision of unlicensed personnel. Serves as a back-up resource for Patient Safety Supporters. Communicates all relevant policy and procedure updates, compliance requirements, and environment of care updates as directed. Tracks usage and reporting of metrics for system needs.

  • Manage the day-to-day operations of the staff, including but not limited to: work assignments, task management, time tracking/management, performance feedback, and on-the-job training.
  • Facilitates communication and promotes cohesive behavior among team members.
  • Participates in developing policies and procedures for central staffing department.
  • Maintains daily statistics and monthly reports for sitter usage.
  • Performs appropriate follow-up to ensure satisfactory communications problem resolution and customer satisfaction; establishes systems and initiatives to improve customer satisfaction and patient safety.
  • Participates in developing and sharing content for staff meetings.
  • Acts as a consultant to other disciplines, advocating for the patient.
  • Guides staff in maintaining the budget as related to staff and material resources including budget oversight, staff scheduling, productivity, and resource utilization.
  • Participates in the development and achievement of department goals.
  • Assists Educator with all educational opportunities.
  • Conducts performance evaluations and assists Manager with hiring decisions.
  • Partners with the Educator to facilitate orientation and onboarding of staff.
  • Other duties as required to support the department.
  • At least four years of healthcare and/or supervisory experience.
  • Experience as a Patient Safety Supporter, Behavioral Health Tech, Patient Care Technician, or Patient Care Specialist preferred.
  • High school diploma or equivalent
  • Strong customer service skills
  • Excellent written/verbal and time management skills
  • Must be able to work independently and possess ability to make independent decisions when circumstances warrant such action
  • Demonstrated ability to hold others accountable
  • Proficiency in Microsoft Office Suite and other Windows-based applications
  • Bachelor’s degree in healthcare, business, or related field preferred.
  • Experience as a Patient Safety Sitter, Behavioral Health Tech, Patient Care Technician, or Patient Care Specialist preferred.
  • Knowledge of medical terminology
  • Supervisory experience
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