CSMC Investigation Manager (Onsite)

RTX•Middletown, CT

47d•Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tightknit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? Compressions System Module Center Quality Clinic is a challenging, fast paced, high visibility environment. The ideal candidate is one that is an independent self-starter, is adaptable, has high energy, is well organized, can handle multiple issues at once, works well with others, and can lead by influence.

Requirements

Bachelor’s degree in technical field required (e.g., Engineering, Manufacturing, Quality) or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience.
Familiarity with the 8D investigation process is required.
5+ years of experience in Quality, Manufacturing and/or Engineering with a minimum of 3 years in the aerospace industry.

Nice To Haves

Knowledge of CORE/Root Cause tools and proficiency in driving robust, systemic RCCA.
Excellent project management and presentation skills.
Demonstrated ability to work effectively with leadership and associates at all levels through the organization and external customers.
Results-focused work ethic to resolve issues in a timely manner.
Certification in Red-X / 6 Sigma / similar data driven problem solving approach preferred.
Working proficiency in SAP is preferred.
Knowledge of non-conforming material management processes.
Demonstrated proficiency in MS PowerPoint, Excel, OneNote, MS Word.

Responsibilities

Coordinate the Escape Management Process: including population bounding, leading/coaching investigation teams to identify robust root cause, and follow up of corrective action implementation.
Facilitation and coaching of cross functional Problem Resolution Team (PRTs) for escapes.
Foster and maintain cooperative relationship with Quality Engineer, Procurement, Program Quality, Product Recall, Customer Support, DCMA, and leverage clinic to clinic interaction across PW enterprise.
Manage Customer return process.
Improve RCCA proficiency throughout assigned organization.
Drive personal improvement in RCCA competency.
Maintain Quality Clinic and/or individual certifications.
Support the maintenance of all Clinic Metrics.
Maintain CORE discipline and certification.