CSM - Industry Portfolio Leader - Public Sector

DXC Technology•Ashburn, VA

41d•Hybrid

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we Role Summary: The CSM Industry Portfolio Leader - Public Sector drives profitable growth, client satisfaction, and operational excellence across a defined portfolio of accounts managed by a team of Client Success Managers (CSMs). This leader ensures strategic alignment, execution discipline, and financial accountability while collaborating closely with Sales, Delivery, and Advisory teams to deliver measurable business outcomes within the industry portfolio.

Requirements

5+ years' experience in Public Sector and/or Aerospace & Defense Industry
Exceptional client relationship, stakeholder management, and people leadership skills at all levels of the organization
Proven record of managing large, multi-account portfolios with financial accountability.
Strong understanding of managed services, cloud, and enterprise solutions.
Demonstrated leadership in driving transformation, innovation, and operational excellence.
Exceptional client relationships, stakeholder management, and people leadership skills.
The candidate must be legally authorized to work in the U.S. and will not require visa sponsorship, either now or in the future.

Responsibilities

Develop and execute the industry business plan aligned with AMS strategy to achieve revenue growth, margin improvement, and client satisfaction goals.
Partner with the Sales organization to ensure alignment across planning, forecasting, and execution.
Ensure consistent, high-quality delivery across all accounts.
Implement best practices, governance frameworks, and continuous improvement initiatives.
Manage workforce and talent engagement, including skill development across CSM teams.
Support account planning, renewals, and expansion activities.
Drive sub-$5M pipeline development and closures.
Collaborate with CES Sales to pursue large renewals and new opportunities within the portfolio.
Ensure fulfillment of contractual and SLA commitments across all accounts.
Strengthening client relationships and improving CSAT/NPS scores.
Oversee financial performance including forecasting, margin improvement, and achieving financial goals.
Lead and inspire a team of CSMs. Promote strong leadership, engagement, and career development.
Build a culture of accountability, inclusion, and performance excellence.
Collaborate with Advisory, Offering, and CVC innovation leaders to bring AI/GenAI-driven initiatives to clients.
Support customers' business outcomes through innovation integration and digital transformation initiatives.