CSI Manager

Lithia & Driveway • Smyrna, GA

6d

About The Position

Wade Ford Reliable. Motivated. Accountable. Do these words describe you? If so, apply to our Service Administrator position with us. Get your career in gear today!

Requirements

• Communication skills – communicate effectively with others
• Time Management – ability to manage one’s own time
• High School graduate or equivalent, 18 years or older required.

Responsibilities

• Schedules appointments for service via telephone, e-mail and in person
• Welcome clients when they arrive in the Service Area.
• Determine the nature of visit and escort the client to the appropriate department/area.
• Inform and introduce the client to the Advisor and explain the nature of the visit.
• Maintain a consistent level of communication with Service Advisors in order to properly coordinate which advisor is available to meet with the next arriving client.
• Provide information to appropriate store personnel regarding client needs and expectations to help ensure the entire team is prepared to provide the highest level of service to the client.
• Provide administrative support to the staff when necessary.
• Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals.
• Process warranty claims in a timely manner, as the repair orders are closed.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED