CSFP Site Coordinator

Second Harvest Heartland•Brooklyn Park, MN

1d•$23•Hybrid

About The Position

The Commodity Supplemental Food Program (CSFP), is a federal monthly food box program for older adults 60+ who meet certain income requirements. Second Harvest Heartland administers CSFP across MN counties to make sure seniors have the food support they need every month. The responsibilities of the CSFP Site Coordinator consist primarily of overseeing a caseload of assigned CSFP Sites to ensure proper administration of the CSFP program. The CSFP Site Coordinator will demonstrate high quality customer service, strong verbal and written communication skills, and accurate and timely data processing and record keeping in the implementation of the program while supporting the mission of Second Harvest Heartland.

Requirements

A combination of education and experience generally attained through a High School diploma or equivalent, with some college preferred, and a minimum of 1-year experience in data entry and administrative work.
Demonstrated ability to effectively communicate in verbal and written English – bilingual abilities preferred (Spanish, Hmong, Russian, Somali, etc.).
Demonstrated exceptional customer service skills to create a welcoming and inclusive environment where everyone is welcomed and valued.
Ability to maintain confidentiality of sensitive information.
Demonstrated familiarity with Microsoft Office, Office 365, and the ability to learn other computer software programs.
Ability to recognize and respond appropriately to situations requiring follow-up of further action.
Ability to work with flexibility, efficiency, and enthusiasm, both individually and as part of a team in a fast-paced, high-demand environment.
Strong organizational skills, detail oriented, written, and verbal communication skills, flexibility, cooperative, initiative, and numerical aptitude. Time management techniques in adhering to deadlines and balancing workload.
Demonstrated ability to plan, manage and follow through on multiple daily tasks and projects.
Valid MN driver’s license, good driving record, current automobile insurance, and dependable transportation to conduct site visits and cover distributions as needed

Nice To Haves

Previous volunteer management experience preferred.

Responsibilities

Accurately and efficiently complete and process program participant certifications and re-certification as well as monthly issuance logs, including record filing and scanning.
In a courteous and appropriate manner, work with internal staff, external agencies, and program participants to facilitate the timely, organized, and efficient implementation of CSFP policies and procedures and other referrals.
Provide support and training for existing Site Partners, answering questions and relaying information. Visiting sites as needed to assist, train, and act as back up for site volunteers.
Communicate with partner agencies and individual customers by phone and email in a timely, accurate and professional manner, facilitating the solution of problems as needed.
Identify potential outreach and partnership opportunities, discussing program benefits and options.
In a positive, safe and supportive manner, greet, train, supervise and direct volunteers to facilitate the completion of tasks and procedures of CSFP.
Complete all aspects of distribution of CSFP product, the implementation of other product distribution processes and day-to-day department function. Support the overall CSFP department efforts to provide high quality program implementation.
Participate in all other CSFP program functions as assigned to include but not be limited to: physical inventories, staff meetings, trainings, warehouse organization, and the organization and cleaning of assigned areas of CSFP.
Perform other duties as assigned by supervisor.

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