CSEY Care Coordination Assistant Program Director

Unbound Now • Houston, TX

24d • Remote

About The Position

Unbound Now, with the endorsement of regional advisory councils and the financial support and direction of the Office of the Governor’s Child Sex Trafficking Team, is committed to implementing the Texas Model for Care Coordination for Commercially Sexually Exploited Youth (CSEY). Care coordination facilitated by Unbound Now will be consensus-driven, collaborative, and driven to identify and recover CSEY youth and to facilitate tailored, accessible, trauma-informed, and holistic resources through a coordinated network of providers. The goal is for every identified youth survivor of sex trafficking to have access to non-punitive, responsive, high-quality, community-based services that meet their unique short-term and longer-term needs. Care coordination includes awareness, education, creativity, collaboration, continuous learning, and capacity-building to identify and recover CSEY youth. Care coordination teams build trust, transparency, and solutions with each other to mitigate duplication of work and so that local and statewide partners are bridges instead of barriers to services for youth and their families. The Care Coordination Assistant Program Director supports statewide implementation by ensuring consistent, trauma-informed, and data-driven delivery of care coordination services across all regions. Reporting to the Care Coordination Program Director, the Assistant Director provides supervision, operational oversight, and strategic support to Care Coordination teams across multiple counties. This role emphasizes program quality, partner engagement, compliance with CSTT standards, and professional development of staff to ensure every identified youth survivor receives responsive, coordinated, and effective care.

Requirements

• Bachelor’s degree in Social Work, Psychology, Criminal Justice, or related field (Master’s preferred).
• Experience in child welfare, victim services, or human trafficking programs.
• Experience in supervisory or leadership roles.
• Proven ability to lead multidisciplinary collaboration and facilitate consensus.
• Experience with grant-funded program implementation and reporting.
• Proficiency in trauma-informed care, team facilitation, and stakeholder engagement.
• Strong leadership, communication, and organizational skills.
• Ability to analyze data and apply insights to program improvement.
• Skilled in conflict resolution, staff coaching, and team motivation.
• Proficient in electronic case management systems and Microsoft Office Suite.
• Committed to maintaining confidentiality and professional integrity.
• Mature Christian faith, as evidenced by participation in a local Christian church.
• Three references (supervisor, professional, personal)
• Agree to and pass all required criminal background checks, including the DFPS criminal history check and the abuse and neglect registry check.
• Pass employment eligibility verification.
• Ability to build and maintain consensus
• Excellent organizational and administrative abilities
• Excellent communication and interpersonal skills
• Strong public presentation skills, in person and online
• Culturally competent
• Ability and willingness to maintain the confidentiality of sensitive information
• Ability to problem-solve and think creatively as needed
• Ability to work both in highly structured and unstructured settings
• Abide by Unbound Now policies at all times
• Willingness to travel regionally as needed using personal vehicle, reliable vehicle, valid driver’s license, and car insurance
• Submit expense documentation properly and within required time frames per the company expense policy, and follow all Ramp Monthly Closeout Instructions and Process.
• Submit travel reimbursements daily, adhering to all travel guidelines
• Submit all time sheets with hours/grant allocations timely, adhering to grant guidelines (if applicable)
• Complete all Unbound required training on time
• Must possess a valid driver’s license and be able to operate a personal or company vehicle as needed for work-related travel.
• Demands the ability to respond on scene during all hours of the night.
• Frequent demands require close visual attention to detail and prolonged periods of mental concentration.

Responsibilities

• Provide direct supervision, coaching, and performance evaluation for regional Care Coordinators and Care Coordination Supervisors.
• Ensure alignment and compliance with Unbound Now and CSTT expectations across all regional care coordination sites.
• Support program implementation, case consultation, and protocol fidelity across counties.
• Serve as acting Program Director when delegated, including representation at CSTT, DFPS, or multi-county coordination meetings.
• Lead the development of internal systems, workflows, and tools that enhance consistency and accountability.
• Facilitate statewide team meetings, trainings, and retreats to strengthen culture, alignment, and staff development.
• Strengthen collaboration with state, regional, and local partners (DFPS, CACs, Law Enforcement, CSEY Advocacy Agencies, Juvenile Justice, etc.).
• Represent Unbound Now’s Care Coordination Program at interagency meetings, advisory councils, and conferences.
• Support regional Advisory Council facilitation and ensure compliance with OOG meeting cadence and documentation requirements.
• Promote program awareness through outreach, training, and presentation opportunities.
• Monitor data accuracy, documentation, and timely entry into the case management system.
• Analyze outcomes and assist in preparing reports, dashboards, and grant deliverables for CSTT and VOCA grants.
• Identify trends, gaps, and areas of improvement for training and system coordination.
• Support audit readiness and compliance with confidentiality, recordkeeping, and reporting standards.
• Facilitate onboarding, continuing education, and professional development of care coordination staff.
• Lead regional and statewide learning sessions on trauma-informed practices, CSE-IT implementation, and care coordination best practices.
• Serve as a resource and mentor for emerging leaders within the care coordination team.
• Attend regular meetings with the Care Coordination Program Director to review program performance and strategic priorities.
• Participate in leadership meetings to inform system development, policy updates, and inter-agency collaboration.
• Support grant compliance, monitoring, and program evaluation.
• Uphold Unbound Now’s mission, values, and commitment to faith-based service in all aspects of leadership.

Benefits

• Unbound Now offers a generous benefits package including health insurance for employee and family with premiums covered by employer; employer-paid life insurance for employee; and the option to participate in Unbound Now's retirement plan (with 3% salary match after 90 days) with a 1-year vesting period. Dental and Vision are available at employee expense.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees