CSC Mortgage Specialist

Huntington Bancshares • Port Huron, MI

413d

About The Position

The Mortgage Specialist at Huntington National Bank serves as a vital partner for customers, assisting them with their mortgage needs while also recommending additional financial products and services. This role is fast-paced and requires strong customer service skills to effectively address inquiries and resolve issues related to mortgage accounts.

Requirements

• High school diploma or GED
• Minimum 3 years customer service experience
• Minimum 1 year retail, call center, or telemarketing sales experience.

Nice To Haves

• Some college education preferred
• Strong verbal communication skills with clear pronunciation
• Banking/Call Center experience preferred
• Knowledge of Consumer and/or Mortgage Lending preferred
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Dependable and able to work in a structured environment with set lunches and breaks
• Experienced in working with multiple computer systems and toggling between systems/screens
• Strong organizational skills
• Excellent written communication to document phone conversations
• Passion for sales and service, positive attitude, and desire to learn.

Responsibilities

• Answer inbound mortgage customer telephone inquiries.
• Obtain data from each caller to research and resolve issues relating to mortgage accounts, including maintenance, payments, escrow research, document ordering, etc.
• Review and follow-up with resolutions regarding customer's concern/question.
• Serve as a subject matter expert for Huntington Retail and Customer Solution Center colleagues.
• Build quality relationships by recommending and referring additional products and financial services, based on customer needs.
• Work closely with internal mortgage servicing departments and 3rd party vendors to research and resolve customer issues.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Management of Companies and Enterprises
• Education Level: High school or GED