CSC Customer Service Team Lead

Huntington National Bank•Minnetonka, MN

5d•Hybrid

About The Position

The Customer Service Associate III position is the subject matter expert for their specific segment and serves as the go-to person to assist other customer service associates in providing "Simply the Best" customer service at all times. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to Equipment Finance customers.

Requirements

High School Diploma, GED, or equivalent
Minimum of 5 years of customer service experience, with minimum of 3 years call center experience in Equipment Finance and well versed with service cloud (sales force), EBPP, JIRA, Outlook and Finesse

Nice To Haves

Must be able to handle multiple tasks simultaneously in a fast-paced environment
Experienced in working with multiple computer systems and being able to toggle between systems/screens
Ability to demonstrate professional verbal communication skills.
Must pronounce words clearly and use proper grammar
Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material

Responsibilities

Answer inbound calls from Equipment Finance customers.
Obtain data from each caller to research and resolve issues relating to servicing issues including payment inquiries, account information and other service related matters.
Review and follow-up with resolutions regarding customer’s concern/question
Step in as a tier II level support in more complex customer situations.
Serves as a subject matter expert for Huntington Equipment Finance sales colleagues.
Work closely with Equipment Finance’s internal departments including sales, tax, accounting and operations as well as 3rd party vendors to research and resolve customer issues.
Support more complex assignments
Performs other duties as assigned.