CSC Customer Service Specialist- Main Switchboard - Onsite

Baylor Scott & White Health • Dallas, TX

121d

About The Position

At Baylor Scott & White Health, we promote the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well. Our Core Values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience. The position serves as the critical point of contact for public and internal customers, properly greeting and recording requests. The role acts as the link between customers and hospital departments for problem resolution, efficiently performing duties related to directory assistance, documentation, and dispatch of work requests using hospital-designated software.

Requirements

• H.S. Diploma/GED Equivalent
• Less than 1 Year of Experience
• Excellent phone and customer service skills.
• Ability to read and write in the English language.
• Proficiency with the Microsoft Office Suite of software.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
• Ability to be successful in a stressful, fast-paced environment, handling difficult situations and conflict resolution when necessary.

Responsibilities

• Utilizes telephony and software systems to identify and greet callers.
• Records requests and assigns work requests for all services helped by the CSC.
• Effectively handles and resolves challenging customer situations through appropriate communication methods.
• Promptly identifies and escalates challenging situations to appropriate leadership.
• Responds calmly and performs effectively during emergent and/or stressful situations.
• Monitors and responds to web and email requests in an efficient manner.
• Ability to evaluate and prioritize emergency calls.
• Successfully passes proficiency checklists for dispatch of all urgent requests.
• Performs all position-appropriate duties in a competent, professional, and courteous manner.

Benefits

• Eligibility on day 1 for all benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
• Immediate access to time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED