CSA I - Consignment

Medcare Equipment Company LLC • Hempfield Township, PA

68d

About The Position

Consignment Customer Service Associate I is responsible for accurately creating patient charts, verifying insurance, and completing proper order entry from start to finish. In this role, you will process all customer orders in a timely, efficient, accurate manner according to MedCare procedures, ensure insurance is eligible, and receive/scan necessary paperwork. Determining whether insurance, patient, or facility should be billed is a vital aspect of the role.

Requirements

• High School Diploma or GED.
• Minimum 1 year experience in a similar role or customer service-related field.
• Excellent time management and organizational skills.
• Proficient in MS Office with proven data entry experience.
• Knowledge of Payor/Insurance benefits preferred.

Responsibilities

• Professionally handle all consignment referrals from providers.
• Gathers all required data, carefully processes orders, assists with any inquiries, and provides excellent customer service.
• Validate patient details and enter all information and documentation into the system accurately.
• Obtain proper documentation and insurance information from patient and referral sources.
• Utilize EMR’s to obtain all documentation in accordance with payer guidelines.
• Verify facility that dispensed item, patient’s insurance coverage to determine if criteria have been met to bill payer, facility or patient.
• Resolve all referrals concerns and complaints by identifying problems and coordinating appropriate corrective action.
• Work open task list when assigned.
• Treat all information and data with the appropriate confidentiality and security.
• Verify HIPAA contacts when speaking to customers.
• Adhere to all state and federally mandated standards regarding confidentiality and patient rights.
• All other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees