CSA, Consumer/Commercial Route IV

The CCS Companies•Portsmouth, NH

38d•Onsite

About The Position

Under daily supervision oversee the management of 400+ accounts (Consumer debt and Commercial debt). Individuals will be responsible for making daily telephone calls to facilitate the resolution of all accounts in their route. ESSENTIAL FUNCTIONS Maintains a professional and customer-friendly manner with each account. Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP). Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism. Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters. Identifies disputes promptly and ensures proper resolution. Participates in various problem-solving and decision-making activities, as required. Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment. Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives. Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner. Performs other tasks as may be assigned by manager/supervisor.

Requirements

Prior collections experience is required.
Strong interpersonal and verbal communications skills.
Moderate typing skills required (35 wpm).
Basic math and written communication skills.
Ability to be receptive to feedback, willing to learn.
Ability to be receptive and responsive to change and to embrace continuous improvement.
Ability to maintain a predictable and consistent full-time work schedule.
High school diploma or equivalent required

Nice To Haves

Prefer two or more years of general clerical experience, especially in a service industry.
Bilingual/multilingual language skills desirable.
college degree preferred

Responsibilities

Maintains a professional and customer-friendly manner with each account.
Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
Identifies disputes promptly and ensures proper resolution.
Participates in various problem-solving and decision-making activities, as required.
Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
Performs other tasks as may be assigned by manager/supervisor.