CS/SPD Supervisor

Cleveland Clinic•Great Barrington, MA

2d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title CS/SPD Supervisor Location Cleveland Facility Fairview Hospital Department Sterile Processing-Fairview Hospital Job Code T2408W Shift Evenings Schedule 3:00pm-11:30pm Job Summary Supervises and coordinates the daily activities of Sterile Processing. Assumes the duties of the Unit Manager when needed. Responsible for engagement activities, performance feedback and corrective actions. Responds to customer needs and concerns. Acts as a trouble-shooter and makes recommendations for and/or implements process improvement initiatives.

Requirements

HS diploma or GED required.
Required: Certified Registered Central Sterile Technician (CRCST), or Certification Sterile Processing and Distribution Licensure in Sterile Processing (CSPDT).
Proficient with computer software applications (Excel, Word) and related sterile processing information systems.
Proficient in ERP Systems (ex. Oracle) or similar software applications preferred.
Ability document policies and procedures and train others in system use.
Skill in verbal and written communication and ability to effectively present information to individuals or small groups.
Knowledge of performance improvement and quality standards specific to sterile processing.
Ability to develop collaborative working relationships with members of the healthcare team.
Ability to promote customer satisfaction and to identify, troubleshoot, and resolve issues.
Minimum two years of Sterile Processing and/or related O.R experience required.

Nice To Haves

Certification Quality Improvement Associate (CQIA) from American Society for Quality (ASQ) preferred completion in 2-years.
1 Year in a leadership role and or/ as a Sterile Processing lead technician preferred.

Responsibilities

Prepares and evaluates daily/weekly staff assignments for assigned shifts.
Ensures staff are in compliance with department and CCF policies, procedures, and protocols.
Assesses quality of service delivery to ensure department quality standards are met, turnaround time is efficient, and OR needs are met.
Provides performance feedback to employees, and when applicable, corrective action.
Leads department employee engagement activities.
Facilitates staff development programs including in-services on product usage and infection prevention.
Assists in orienting new employees and supplements as preceptor when necessary.
Collects data and prepares reports concerning instrument distribution, loss, and replacement.
Supports instrument preventative maintenance program and vendor management technology solution.
Uses the department's instrument and productivity tracking program to maintain accurate records regarding sterilization and tray assembly count sheets.
Establishes internal inventory levels and maintains levels in accordance with Cleveland Clinic annual procedure volumes and internal Standard Operating Procedures (SOP).
Actively seeks ways to eliminate errors, reduce turnaround time, maintains workflows, and improve customer service.
Demonstrates use of L.E.A.N tools philosophies.
Serves as a designated backup manager, assuming management responsibilities during the manager's absence for any reason.
Provides data analytics and generates reports to support operational metrics and performance tracking.
Possibly participate in working groups to develop and document standardized processes.
Adheres to contractual formularies and promotes efficiency and standardization whenever feasible.
Participates in management reviews for quality systems.
Other duties as assigned.