CS SPD Supervisor

Cleveland Clinic•Fort Wayne, IN

About The Position

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world. As a CS/SPD Supervisor, you will supervise and coordinate the daily activities of the Sterile Processing or Central Sterile Supply Unit. The caregiver in this role will be responsible for engagement activities, performance feedback and corrective actions, respond to customer needs and concerns, act as a troubleshooter, and make recommendations for and/or implement improvement initiatives. A caregiver in this role works evenings + on-call shifts from 2:00 p.m. – 10:30 p.m. The on-call rotation includes third-shift coverage and nightly weekend rotations.

Requirements

High school diploma or GED
Two years of Sterile Processing and/or related O.R experience
Certified Registered Central Sterile Technician (CRCST), or Certification Sterile Processing and Distribution Licensure in Sterile Processing (CSPDT)
Proficient with computer software applications (Excel, Word) and related sterile processing information systems
Ability to document policies and procedures and train others in system use
Knowledge of performance improvement and quality standards specific to sterile processing
Ability to promote customer satisfaction and to identify, troubleshoot, and resolve issues

Nice To Haves

One year in a leadership role and/or as a Sterile Processing lead technician
Certification Quality Improvement Associate (CQIA) from American Society for Quality (ASQ) completion in two years
Proficient in ERP Systems (ex. Oracle) or similar software applications

Responsibilities

Prepare and evaluate daily/weekly staff assignments for assigned shifts.
Ensure staff are in compliance with department and CCF policies, procedures, and protocols.
Assess quality of service delivery to ensure department quality standards are met, turnaround time is efficient, and OR needs are met.
Provide performance feedback to employees, and when applicable, corrective action.
Lead department employee engagement activities.
Facilitate staff development programs including in-services on product usage and infection prevention.
Assist in orienting new employees and supplements as preceptor when necessary.
Collect data and prepare reports concerning instrument distribution, loss, and replacement.
Support instrument preventative maintenance program and vendor management technology solution.
Use the department's instrument and productivity tracking program to maintain accurate records regarding sterilization and tray assembly count sheets.
Establish internal inventory levels and maintain levels in accordance with Cleveland Clinic annual procedure volumes and internal Standard Operating Procedures (SOP).
Actively seek ways to eliminate errors, reduce turnaround time, maintain workflows, and improve customer service.
Demonstrate use of L.E.A.N tools philosophies.
Serve as a designated backup manager, assuming management responsibilities during the manager's absence for any reason.
Provide data analytics and generate reports to support operational metrics and performance tracking.
Possibly participate in working groups to develop and document standardized processes.
Adhere to contractual formularies and promote efficiency and standardization whenever feasible.
Participate in management reviews for quality systems.