CS&O Part-Time College Program

Sentry Insurance • Stevens Point, WI

2d • Hybrid

About The Position

Serve as a first contact for handling claims primarily by phone, meeting call KPIs, collaborating in team huddles, learning about Sentry business units, and job shadowing. Sentry is seeking motivated college students for our Part-Time College Student Program within their Customer Service & Operations (CS&O) organization. This program is designed to provide students with the opportunity to gain valuable professional experience and exposure to the insurance industry as a possible long-term career path. The program encourages a learning mindset through training opportunities, business unit overviews, job shadowing, and networking aligned to students’ career interests. As a Customer Service Representative within our contact center, you will play a critical part in providing services to insureds, claimants, and others relating to the “First Notice of Loss” reports. As Sentry’s promise to be there for our customers during their time of need, you’ll provide technical support for the processing of claims. This role is planned to begin in early August 2026 for the Fall 2026/Spring 2027 school year.

Requirements

• Must be enrolled full-time at UW-Stevens Point or Mid-State Technical College
• Must have 2-4 semesters left before graduation upon start date
• Available for 15-19 hours per week during the semester with the potential of up to 40 hours during summer or school breaks
• Display leadership potential
• Demonstrated learning mindset — actively seeks feedback, embraces new challenges, and shows a willingness to develop new skills, and gain industry knowledge.
• Ability to work in a team atmosphere
• Strong punctuality and dependability
• Solid verbal and written communication skills

Nice To Haves

• Spanish-speaking bilingual skills a plus- with additional compensation

Responsibilities

• Work with a team to successfully meet department phone Key Performance Indicators
• Process claims for policyholders, claimants and others over the phone
• Assist with processing claims that are received over the internet/mail
• Participate in weekly team huddles and associate engagement activities
• Attend informational overviews of various business units within the Sentry organization
• Gain the opportunity to job shadow / network based on career interest

Benefits

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent , plus immediate vesting to help strengthen your financial future.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed