CS Line Manager - YS Operations

ASML-posted 3 months ago
Full-time
Phoenix, AZ
Machinery Manufacturing
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Applications Engineering - Creating Tomorrow's Value. This role leads the YieldStar Applications and Equipment teams supporting TSMC, with a focus on technical execution, operational excellence, and strategic alignment. You will set the direction for the 1st line, 2nd line, and APPS YieldStar teams, ensuring 24/7 support readiness, efficient service delivery, and continuous improvement through KPIs and project execution. In close collaboration with the TSMC Account Team and ASML headquarters, you will identify business opportunities and drive closure of service gaps.

  • Lead and Align Cross-Functional Teams: Guide local Applications and YieldStar teams, fostering synergy across US CS Applications and account teams.
  • Collaborate with central teams, including during off-hours to ensure seamless customer production support.
  • Drive Technical Execution and Service Operations: Supervise technical progress, presentations, and issue resolution.
  • Build and maintain a 24/7-capable service operation to support high-volume manufacturing (HVM) environments.
  • Define and Execute Strategic Initiatives: Develop and implement project plans and support strategies with regular updates to stakeholders.
  • Define and drive advanced node HVM fab support needs and align with global Apps Engineering initiatives.
  • Establish Operational Excellence: Create and track KPIs that reflect business and customer needs efficiently.
  • Lead operational reviews internally and with customers to ensure alignment and continuous improvement.
  • Develop Talent and Organizational Capability: Build a high-performing team through coaching, performance management, and structured development.
  • Manage team leads and project leads to accelerate growth and execute succession planning.
  • Enhance Ways of Working and Technical Solutions: Identify and implement improved workflows, technical containments, and solutions that elevate customer success and service quality.
  • Support Growth and Workforce Planning: Partner with recruitment and leadership to identify hiring needs, manage budgets, and support succession planning to scale the organization effectively.
  • Bachelor's degree in a technical field or equivalent experience.
  • Minimum 7 years' experience in the semiconductor or similar industry.
  • Minimum 3 years experience in a program or people management role.
  • Minimum 5 years' experience in customer contact / customer service role, preferably in product ramp or high-volume manufacturing.
  • Minimum 3 years experience in coaching and developing technical experts to achieve results and customer intimacy.
  • Proven track record in project and program management on both detailed technical and high-level abstraction level.
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